Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51368 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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G

gurt

Lyricist II

tried new update still getting error 913 when trying to add my music folder back

S

SlamDesi

Renowned Enthusiast II

tried new update still getting error 913 when trying to add my music folder back

There’s a Sonos document and a particular YouTube video that details how to manually direct the network path to your music folder(s). It didn’t make my mobile app work but, I had to go through the machinations and reinstall the desktop S2 app and follow those guidelines to reconnect my music folders. With that being said, I think that this recent update should have automatically resolved the 913 error and seamlessly reconnected the missing libraries. Remember when we originally connected our Sonos gear to our networks and everything magically… worked?

Ken_Griffiths

Here’s a Sonos Support document about error 913 …

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

It’s likely the library is using the wrong sharing protocol - the share needs to be using SMB version 2 or 3.

R

RJSUK

Enthusiast II

I've unlinked my music library from Sonos and will use Plex from here on. I cannot play Various Artists albums. They show as individuals tracks in my music library and even then, I just get an error message if I try to play one track. The incompetence of Sonos is staggering.

Compare and contrast the search results in the app:

R

Rhonny

Prodigy III

I've unlinked my music library from Sonos and will use Plex from here on. I cannot play Various Artists albums. They show as individuals tracks in my music library and even then, I just get an error message if I try to play one track. The incompetence of Sonos is staggering.

Compare and contrast the search results in the app:

Have you definitely updated the app to the yesterday’s version? And restarted the app?

R

RJSUK

Enthusiast II

Yes, app & system both updated, library rescanned and app restarted (multiple times).

S

SlamDesi

Renowned Enthusiast II

Yes, app & system both updated, library rescanned and app restarted (multiple times).

Well, that’s a bit unsettling. I’ve yet to update my mobile app. I’ll probably do it but, I’m happy that I have Sonophone loaded up. That app works.

Ken_Griffiths

Yes, app & system both updated, library rescanned and app restarted (multiple times).

Well, that’s a bit unsettling. I’ve yet to update my mobile app. I’ll probably do it but, I’m happy that I have Sonophone loaded up. That app works.

Yes, but it does not resolve any issues that you are perhaps encountering with the Sonos App and your own local system setup - if the updated App does not work, it’s still much better to let Sonos Support know at some point, as it might be something fixable, or something they can go onto fix for you with a later App update. I would not just switch to a different App hoping some day the Sonos App might get fixed aswell. Sonos maybe unaware of your issue - so it’s helpful to let ‘em know and give them the diagnostic data they may need etc. (That’s if you’ve maybe not done that already)?

S

SlamDesi

Renowned Enthusiast II

Yes, app & system both updated, library rescanned and app restarted (multiple times).

Well, that’s a bit unsettling. I’ve yet to update my mobile app. I’ll probably do it but, I’m happy that I have Sonophone loaded up. That app works.

Yes, but it does not resolve any issues that you are perhaps encountering with the Sonos App and your own local system setup - if the updated App does not work, it’s still much better to let Sonos Support know at some point, as it might be something fixable, or something they can go onto fix for you with a later App update. I would not just switch to a different App hoping some day the Sonos App might get fixed aswell. Sonos maybe unaware of your issue - so it’s helpful to let ‘em know and give them the diagnostic data they may need etc. (That’s if you’ve maybe not done that already)?

Hi, Ken… I posted a comment late yesterday that basically read (I paraphrase) “remember when the app worked automatically and found ur libraries?” I’m slightly baffled that this cannot be accomplished by the Sonos software engineers in order to correct their mistakes.

Ken_Griffiths

Hi, Ken… I posted a comment late yesterday that basically read (I paraphrase) “remember when the app worked automatically and found ur libraries?” I’m slightly baffled that this cannot be accomplished by the Sonos software engineers in order to correct their mistakes.

It’s quite clear Sonos were changing how local libraries were going to discovered/available to their new App software as mentioned in the attached screen capture from April this year.

Just to briefly mention I got rid of SMBv1/HTTP shares back in 2020 when their vulnerabilities/security concerns were widely being discussed - since then Apple, Microsoft, Amazon, Google and others have moved away from those protocols… in fact I now have real difficulty finding an App in the iOS App Store that supports SMBv1 shares.. and Sonos are only now switching to SMBv2 (or higher) shares.

Anyhow the various libraries I now have here on NAS boxes and Windows PC’s etc, are each set to use those higher versions of SMB and they can connect and show up in the Sonos App for audio playback.

See attached screen-recording showing the Sonos App in use with my NAS SMBv2-3 library share.

So you might need to perhaps reconfigure your share - In some cases Sonos Support maybe able to advise, or perhaps assist, you with those things too, that’s if that’s perhaps at the root of your App issues.

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