music library after latest app update

Well after 130 minutes on hold I got through to Sonos support. 

I wanted to know why I have lost access to my NAS music library.
 

I’m told that my NAS with SMBv1 is no longer supported. It will no longer work and will never work again with Sonos. Only SMBv2 upwards will now work. 

Thanks for letting me know in advance Sonos. 

Thank you Ken.

No, I did not get the notifications on the app, or email, all was working fine until the app update!

I will upgrade to a Synology DS223 which is fine for my library etc.

Thank you 

“Did you not get the emails or notifications in the Sonos App in April, before the update?”

I never received an email or any other notification from Sonos or the app about this update screwing up my NAS USB drive access to my music folder.  I didn’t belong to this forum until this cluster …. happened.  I’m not a network / IT professional and most Sonos user aren’t.  So, if this is considered an upgrade, then I have some ocean front property in Kentucky to sell you.  My system worked fine and had for many years before the “upgrade”.   Now after many hours on hold with no help from Sonos tech support, moving all my music files to my PC, and many additional hours of trying to get Sonos to recognize my new music folder without error messages, I can at least use my desktop app.  The iPhone / iPad app is nonfunctional and if used actually screws up the PC desktop app.  Please make the earlier versions of the iPhone / iPad and desktop apps available.  BTW the S1 system works fine.

Configuration: I ran an ancient 2005 Linkstation NAS to host my mp3s, and built playlists in Sonos to refer to those mp3s and combine with napster on-demand songs.

Problem: With the app update the link to the NAS was cut (as it ran samba-1 protocol), the library removed, and the playlist pointing to dead mp3s (napster entries still visible & accessible via PC Sonos API).

Solution: The following may sound a bit nerdish…

• I bought a 4 Gb Raspberry Pi  
• I installed openmediavault to give me a mp3 music server (how to here: OMV).
• I assigned the Raspberry a static IP adress which was exactly the same as my old NAS
• I copied my music library onto a 128Gb USB stick, mounted the stick on the Raspberry in OMV and shared it (via samba-2 protocol!) to look exactly the same to the outside world as the old NAS.
• I added & refreshed the library (pointing to the Raspberry) in the new Sonos PC API
• All old existing/untouched playlists in the Sonos PC API with all mp3 and Napster songs are back fully functional. They just work again! I actually didnt expect this  - I think that is because I sneaked-in the new Raspberry server to look to Sonos exactly the same (IP adress + folder structure) as the old one
• That gave me at 60€ and ~2h work an entirely new (samba-2) NAS and a working Sonos library/playlist environment (via PC Sonos API). And the Raspi is much smaller than the old Linkstation brick...

I have been following the help threads on adding the music library as a music source.

Was able to add my music folder on my laptop to the desktop app, and did not get the dreaded error 913. The problem I have is after adding the path, when I select Music Library the sub folders ( Artists, Albums, Genres, etc.) are empty and the only message I get on the blank screen is “No selections are available” Running music update does nothing. Does anyone have a solution?

I have just under 15,000 albums stored on my iMac. A number of years ago, Sonos put a cap on the number of albums the app would connect to (some of you may remember). It was not just that I couldn’t access all 15,000 albums, I couldn’t access any of them. The app just choked! I purchased a Subsonic annual license and Subsonic worked brilliantly for several years. Then it became a grayed-out option on the list of Sonos app services but it still worked. I stupidly upgraded the app when it was presented to me as new and improved (on a pop-up, not via email) and voila, Subsonic is gone and I can no longer access my music using the app. I can still access my music and play it on the Sonos speakers using the web interface, but it keeps asking me to upgrade to a new version (while at the same time ludicrously giving me a pop up asking if I want free shipping for some more of their crappy products). At some point, my Subsonic access on the web interface will cease, I have no doubt. Then my speakers will be useless. Sonos lost me the first time when it brushed off customer complaints that it needed a real EQ option, not just the rinky-dink EQ it offers. Then it capped access to large music libraries, and now it has basically put all its eggs in the subscription services basket and told its customers it doesn’t care what they think. No apologies, that I have seen. One day Sonos will have serious competition and there will be a lot of people ready to move on. 

I updated to the new version, and I have spent many hours today, trying to get my music library to show in the Sonos app. My Sonos (Apple Music library) is stored on my iMac hard drive. I have tried everything I know to provide the Sonos app access to the files, to no avail. Reboot, update, yada, yada, yada… This reminds me of issues that Sonos had some years back. It took quite a while until I was able to get it running again. (5-6 years ago?) Just like so many of many others in this community, I am very upset with the pitiful rollout of the “new, improved version” of the software. A competent business would offer the ability to revert back to the previous version, so we could continue to enjoy our expensive speakers, while Sonos goes back to the drawing board… (I have four Play:1’s and one Play 3). As I read thru many of the community’s posts, and read the feeble statements by Sonos, I was stunned to hear that they won’t have any updates until mid June?! You have got to be kidding me! So glad I still have my old stereo equipment, and a healthy stack of wax to keep me company while Sonos bumbles their way thru this hot mess. Do better, Sonos!!!

The new sonis app update simply does not work at all, no matter what I do. And it has removed the music library NAS connectivity. What in the world is going on? My system is useless. This is outrageous.

What were they thinking?!!