music library after latest app update

I’m in! 

Does anybody know if Sonos is going to restore our access to I-Tunes libraries? The reps are so vague and unhelpful.  It took over an hour to get through to Sonos on May 13, as I'm sure everyone is calling on to complain about this crappy update.

In case it is useful, after waiting on hold this morning for 70 minutes, a pleasant Sonos tech support rep told me after checking that they plan to push out a fix for this mid-June.  She said this hasn’t even been the main problem being reported with this disastrous new app, also mentioning failures to connect new equipment and initiate new services.  She even told me that her own music library is now inaccessible so she’s waiting alongside the rest of us.

I hope some of you might find my update about this disastrous launch useful and if you find a workaround (excluding third-party apps) please leave it here! 

It is amazing how completely incompetent they are and how much they suck.

My main reason for purchasing Sonos speakers was in order to listen to my Apple music library anywhere in the house, particularly for my mother once she became confined to bed. Having just been prompted to update the desktop app, I find that the Music Library has disappeared and the app will no longer allow me to add it, giving the following message: Unable to add the shared folder “//Mac-Pro-2/Music” to your Music Library (913).

I cannot imagine why Sonos should have decided to remove this simple facility and I will never again recommend your products to anyone.

Under “Your System”, your music library should be listed under “Your Sources”. It might take a little bit for it to appear as it didn’t appear immediately for me.

Same problem here. I cannot access my extensive music library without Sonos. If the new application is not fixed, and if I cannot find a way to go back to an earlier version of the application, I will have no choice but to go to a different system altogether. I have too much invested in my library--both time and money--not to be able to use it.

This is how I feel about the new app.  I used to enjoy browsing through my local music library, selecting songs, albums, artists to add to my queue, and then tweaking (some might say curating) the queue and then, if I really liked the results, creating a playlist from the queue.  Now?...I have to scroll endlessly through the thousands of songs and hundreds of artists and albums in my library to find the ones that I want without the benefit of the A-Z slider on the right to jump through the list.  And, then, after all of that, I can only play a single selection without the ability to add them to a queue. That is absolutely infuriating!  Now, I am forced to play a single song at time in some cases.  Ridiculous!  What is modern about an app that doesn't let you search and curate your music how you want.  I have more music management features on my cheap blue tooth speakers.  They have made it so, so hard for me to play and enjoy my own music.  They have turned this into a process that I just dread.  Way to go!

It has been clear for a while, for example with the new s***tier search I had to roll back to get rid of, that Sonos holds users with local music libraries in utter contempt. It is absolutely beyond me why this is the case, but there you are. On top of the legion issues over recent years with the app being a buggy pain to use, this is an insult too many.

So, I'm on the hunt for a 3rd party app that will allow my Sonos speakers to continue to render my local music library while I focus my new purchases on other manufacturers.

Good luck, Sonos, with whatever your strategy is.  Alienating seemingly almost your entire customer base with your arrogance and "courage” certainly has me perplexed.

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