Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

Forum|Forum|2 years ago
May 13, 2024
108 replies
38497 views

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

T

Tjsurfer

Lyricist I

Thank you @Minuteman ! After an hour of fumbling around the Mac OS app worked for me.

for those with a tp link deco you need to also set the router to 2.4ghz until its setup then you can switch the router back to dual band.

C

CTown

Lyricist I

I had the same issue, also with the iPhone connect issue but I have managed to solve it by using the Sonos Mac OS app. I guess also the Windows app will work.

Got the system up and running in 5 minutes after 2 hours struggle with the mobile app.

How did you access the Mac app?

M

Minuteman

Contributor I

It is on the download page, see the link below. You might want to select your country-language settings

https://support.sonos.com/nl-nl/downloads

C

carran084

Lyricist II

I fixed the problem 1) reset all the speakers, they all should have a green light blinking 2) setup a new system using an android phone (you have to download Sonos app there). 3) after setting up the system in android you will be able to coonnet using iOS and complete the process.

S

stepandavid

Lyricist I

Also the same problem. Just bought new Sonos Beam 2 and it’s so annoying. Considering return.

Lyricist I

Lyricist II

SAME PROBLEM! ugh. Any one figure this out??

J

JonnyFitz

Contributor I

This is a absolute disgrace. Same problem. Installed a new router today. Had Sonos since 2013 but this is the final straw. Have Beam G2 x 2, Mini Sub x 2, 4 x Era 100 and move 2. Tried the support helpline….75 min wait estimate. New app is also utter sh***. So Angry.

Moderator Note: Modified in accordance with the Community Code of Conduct.