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Contributor I
May 13, 2024
Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

  • May 13, 2024
  • 108 replies
  • 38497 views

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I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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108 replies

Lyricist II
May 17, 2024

that’s what I meant - a workaround. I’m not a tech person and was simply trying to help. I am as frustrated as the rest with Sonos.

Lyricist I
May 17, 2024

I'm encountering the same problem: being prompted to sign in as the system owner. I find the Sonos app overly complicated and frustrating. Despite my background in IT, resolving this issue is challenging. How can the average user be expected to manage this?

Please provide a simpler solution or more straightforward guidance.

Lyricist I
May 17, 2024

Also the same problem. Just bought new Sonos Beam 2 and it’s so annoying. Considering return.

Spkears and sound quality awsome - But setting up and playing its so Annoying. Too much complicated. 

Contributor I
May 17, 2024

Also the same problem. Just bought new Sonos Beam 2 and it’s so annoying. Considering return.

Spkears and sound quality awsome - But setting up and playing its so Annoying. Too much complicated. 

Is this a first time set up or are you upgrading sonos hardware? I was assuming this was just related to change of wifi equipment causing the issues?

Lyricist I
May 17, 2024

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

I installed Sonos on windows and got around the owner sign in prompt. 

Lyricist I
May 18, 2024

What is working for me - 

I have a new modem/router, so a new network name and password.  I did not move, or unplug any speakers.

Using an Ethernet cable, plugged one speaker directly to the modem.  Wait a minute for the speaker to connect to the network and I can then connect with the app on my iPhone.  Whereas before it couldn't find my existing network.

i did not try to set up a new system, just connect to existing.  

Don't know if it matters, but I did turn WiFi off on my phone, then back on.

So long as the Ethernet cable is connected to the speaker, the phone app works.  Hopefully the same is true tomorrow. : )

Hope this helps someone else.

The option to add or manage the network is still not functioning in the app - Sonos needs to update that quickly!!

 

Lyricist I
May 18, 2024

Still same issue. What a shame that Sonos cannot fix this after several days. Frustrating. 

Lyricist I
May 18, 2024

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

Deleted your Sonos app and reinstall it. After that, connect one of your Sonos player to your WiFi router via ethernet cable. Open the Sonos app and select Settings > System > Network > Wireless Set Up. This will guide you through the necessary steps.

 

I had the same issue, and this worked. 

Lyricist I
May 18, 2024

Has Sonos released an official statement on the problem with the app?   I have a pile of boxes here, thousands of dollars worth of new Sonos equipment, was hoping to wait until the app actually worked rather than attempt a workaround.
 

Lyricist I
May 18, 2024

After upgrade the app I have same problem as all other people here.  Need to sign in as owner , but i did and I’m the owner. So frustrating . Cannot group my speaker together and cannot get into the system