Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I am having the same repeated issue where it demands that I sign in as the system owner, but I am the owner. I have reset all my devices to factory setting and also tried to hardwire my Beam to the router. Absolutely no success from anything I have attempted. 

The app is absolute garbage! It’s full of bugs and completely inoperable. It has rendered my overpriced Sonos system useless. I have Sonos speakers in my ceiling, a Sonos beam, and other wall mounted speakers as part of my system and they are all useless. I was preparing to upgrade my entire system, but I’m going to shop other brands, as this lack of support and refusal to roll back to the previous version of the app until the new version is usable, is an unacceptable non-response on the behalf of Sonos. They clearly know there is a problem, but have not even issued an apology, let alone an actual fix for this apparently never-ending nightmare.

I called them 5 times over the last week and a half, and each time the wait to speak to someone was anywhere from 55 minutes up to 90 minutes. The lack of concern for their customers is abysmal and repugnant. By now, some kind of apology emails to customers with a proposed (short or long-term) solution should have been sent out and something should have also been communicated on their website about their intentions to fix this mess. Sonos has not taken proper ownership for their actions. They show a deplorable lack of accountability for any type of consume product, let alone something that is marketed as a premium product that comes with such a high price tag. I sincerely wish Sonos would stop trying to market new products to me each time I log into their website and simply make the products that I have already bought and paid for work they way that they are supposed to.

New acct, first Sonos component (Port) and I’m in this loop. Absolutely indefensible to not have your app work for a fresh acct. 

will return, never buy Sonos again because it doesn’t work at all.

well, that was a terrible experience that I’ll never revisit.

I’ve had the same issue trying to update my system to my new router. Managed to get round it by using the app on my iPad which hadn’t yet been updated…not before wasting a ridiculous amount of time and  losing the will to live

Same issue.   Been trying over 2 hours and can’t get it to work.  Frustrating to say the least.   Where are the Sonos people???   

I’ve just got off a live chat with Sonos and managed to get my speakers connected after several reset and app install/uninstalls with the same device owner message. Here is what I had to do.

1. Reset the speaker (it was flashing green when I managed to connect it.)
2. Open the sonos app
3. Go to the user account (little person icon, top right)
4. Click app preferences
5. Click Reset App (this is what I hadn’t done previously)
6. App reset and you get the option to add Add speaker or component
7. Find your speaker
8. Accept t’s & c’s
9. Add it to your Wifi
10. Speaker connected.

That worked!!!

Even after deleting the app multiple times and re-downloading I was having the same result but by resetting the app it seemed to fix the problem.

I tried this and it did not work for me. Tried 3 times

I’m having the same “Owner” problem as everyone else.  It is strange that the app recognizes my play bar but not the rest of my speakers.

This worked great for 5 days. Woke up today and same old crap again. 

This fix does not solve what the original user posted about. The “sign in as system owner” loop is persistent regardless of network resets. 

***FOR THOSE STUCK IN THE “system owner” LOGIN LOOP OF DEATH****
 

after weeks of frustration- the windows app works! download the windows app and continue with the software update of the speakers there, when you go back to your Sonos app, all will be working!