Contributor I

Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

Forum|Forum|2 years ago
May 13, 2024
108 replies
38497 views

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I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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L

LAA_72

Lyricist II

Same as everyone here, stuck with sign as owner for days now!

L

LAA_72

Lyricist II

***********SOLUTION***********

Go in order:

delete the app entirely (and all other apps) on phone/tablet
reset phone
reset router
download sonos app
factory reset sonos product
open sonos app and signin to account
add sonos product as new setup with existing/new wifi connection

repeat step 5 and 7 (not including 6) if you have multiple products.

to clarify:
on step 1; not all apps, but just the sonos apps

on step 7; they must be all connected to the same wifi connection and your phone has to also be connected to the same wifi.

Hi, But resetting iPhone?? what do they mean by that. this might erase all the phone!

T

Trylak

Lyricist I

Yeah that’s wild… I’m not resetting my phone and reconfiguring all my other apps just for Sonos.

I just moved to a bigger house and was looking at some of the Era 300s…. this is ridiculous. Homepods here I come. :)

V

VeryFrustratedUser

Lyricist I

Is there a fix to this? I have these installed in dental offices and CANNOT reset router/phones while the office is seeing patients. This is BEYOND frustrating. Refuse to sell anymore Sonos products if we constantly have to reset everything.

J

Jins

Lyricist I

I am having the same problem. Tired of having to do it again and again.

L

LAA_72

Lyricist II

Hi,

I sorted out this issue by installing the App on my Mac and the update went through in just few minutes.

Give it a try.

thanks.

L

LAA_72

Lyricist II

I had the same issue, also with the iPhone connect issue but I have managed to solve it by using the Sonos Mac OS app. I guess also the Windows app will work.

Got the system up and running in 5 minutes after 2 hours struggle with the mobile app.

Thanks, I used the Mac OS App and it works.

V

VeryFrustratedUser

Lyricist I

I called support and was told this issue was caused by an update and basically had to setup everything from scratch. This is all going in the garbage.

A

Anonymous

Yeah that’s wild… I’m not resetting my phone and reconfiguring all my other apps just for Sonos.

I just moved to a bigger house and was looking at some of the Era 300s…. this is ridiculous. Homepods here I come. :)

Reset = restart, not wash the whole phone. Just restart the phone.

A

Anonymous

***********SOLUTION***********

Go in order:

delete the app entirely (and all other apps) on phone/tablet
reset phone
reset router
download sonos app
factory reset sonos product
open sonos app and signin to account
add sonos product as new setup with existing/new wifi connection

repeat step 5 and 7 (not including 6) if you have multiple products.

to clarify:
on step 1; not all apps, but just the sonos apps

on step 7; they must be all connected to the same wifi connection and your phone has to also be connected to the same wifi.

Hi, But resetting iPhone?? what do they mean by that. this might erase all the phone!

Reset = restart, not wash the whole phone. Just restart the phone.

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