Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

Its boxed back up and going back to Costco tomorrow 

Same exact issue. Wtf Sonos? You all didn’t have the foresight that people move homes? Paid all this money for your useless products, really regretting it now. 

I just “traded up” my old Play 5 speakers for the new version 😂🤣😂 to move from my S1 controller and Bridge to S2………...what a MISTAKE! 😡 I spent hours (and hours and hours) to update my S2 compatible speakers to work on the new app through countless failed updates and now I have it all set up I feel like I have gone backwards……..the update was supposed to be effortless, and the experience superior…….WRONG……..but I cannot afford to turn off the system, I just have to learn to work with it and keep my 🤞🤞 they fix it quickly

***********SOLUTION***********

Go in order:

1. delete the app entirely (and all other apps) on phone/tablet
2. reset phone
3. reset router
4. download sonos app
5. factory reset sonos product
6. open sonos app and signin to account
7. add sonos product as new setup with existing/new wifi connection

repeat step 5 and 7 (not including 6) if you have multiple products.

to clarify:
on step 1; not all apps, but just the sonos apps

on step 7; they must be all connected to the same wifi connection and your phone has to also be connected to the same wifi.

I also updated to new app, and it f**ked up everything for me, but it’s working now. It’s a sensitive system, and you need to follow the steps I gave exactly as they are.

I haven’t moved house or changed wifi or nothing and up to 5 days ago my system was working fine, now I cannot access it and getting this same message about system owner which makes the app completely unusable because its blocked by this message

Anyone find anything out from Sonos before I attempt to contact them?

I was able to transfer ownership from myself to myself with the same login. But now I can’t setup the system with any Wi-Fi, despite being setup confirmed by the app. When I turn off and on the era 300, the app says it can’t be found and to setup again. I’ve tried this again and again and now at the point where throwing the speakers like a football out the window would bring peace.

Hi everyone, chatted with SONOS, the diagnostics was the network issue, you have to reset everything and start over essentially.

THIS SOLUTION ABOVE WORKS WITH TIME AND PETIENCE.

Just to add (from my experience),

POINT 3. reset the router by unplugging it leaving for 10 seconds, plug back in wait a minute or 2

POINT 5. factory reset ALL your sonos devices ONLY AFTER your have rebooted your router, if you have multiple devices, you have to do them all, doing just 1 doesn't work.

Mine is now working fully.

I got my 4 speakers back online using the process listed. However I am not using the Sonos app. I’m using Apple Music. The app asked me to update after adding each speaker I swiped the notification down and kept going. I can’t use the Sonos app at all, so no optimising true play but at least I’m listening again