Skip to main content
dan4885
Contributor I
May 13, 2024
Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

  • May 13, 2024
  • 108 replies
  • 38497 views

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.

 

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    108 replies

    Show previous replies
    Fam van Mil
    Lyricist I
    May 15, 2024

    Same problem after upgrade to the new version. Not able to add an extra speaker. Asking for an owner account but there is just one account.. What is happening?

      Tdias
      Lyricist I
      May 15, 2024

      I am having the same problem. It is telling me to log out and have owner sign in. 😡

        awhit833
        Lyricist I
        May 15, 2024

        I am having the same issue - sign in as owner!

          Minuteman
          Contributor I
          May 15, 2024

          I had the same issue, also with the iPhone connect issue but I have managed to solve it by using the Sonos Mac OS app. I guess also the Windows app will work. 

          Got the system up and running in 5 minutes after 2 hours struggle with the mobile app.

            JJV6
            Lyricist I
            May 15, 2024

            I also have this problem.  Pop up says I’m not the owner, but there is nowhere to make any changes/updates.  I just bought the Move 2 and disappointed I can’t get it to work.

             

            Where are the Sonos people?!

              carran084
              Lyricist II
              May 15, 2024

              What is going on with Sonos? I had to change my WiFi and now I have thousands of dollars in products useless!!! Fix this now Sonos!!!!

              pd: Mac OS app and web app are death too, what is going on with this company?

                DVM_
                Lyricist I
                May 15, 2024

                Same problem. Moved house and wifi provider. Now I can’t set up my Sonos products as “an update is required”, only to be hit with a “sign in as the system owner” error. Stuck in a loop 🫠

                  Jmsmsn
                  Contributor I
                  May 16, 2024

                  Same issue  with multiple devices 

                  changed email deleted app

                  nothing 

                  suggestions??

                  Tsumaa
                  Lyricist III
                  May 16, 2024

                  I saw others able to resolve this issue by following these steps

                  1. Uninstall Sonos App
                  2. Go to your default browser in phone and try logging out from sonos.com
                  3. Reboot phone
                  4. Unplug all speakers
                  5. Factory reset one speaker and keep other unplug for now
                  6. Install sonos app
                  7. set up new system with the one you’ve factory reset
                  8. Try to add remaining speakers one by one

                  It may or may not work with you but there’s a chance at the very least

                    Jmsmsn
                    Contributor I
                    May 16, 2024

                    Thank as for outline the steps so well. Sadly it Didn’t work 

                    unable to  get past “am not system owner”

                      Show more replies
                      Terms & ConditionsAccessibility statement