Contributor I

Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

Forum|Forum|2 years ago
May 13, 2024
108 replies
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I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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S

SydneyH

Lyricist I

Hi I have the same problem with Sonos saying I’m not the owner and ask the owner to log in. I am the owner and I’m going round in circles.
Would you suggest starting again going back to factory settings with a new email ?

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njckac

Lyricist I

I haven’t even moved house though, just changed WiFi provider requiring a reboot of the speakers but still have this issue.

i can actually add a speaker but as soon as it is added it says “update required” and this is when the loop begins of I try to login but it keeps asking for “owner to login”.

called Sonos, current wait time 65 minutes….

P

Philip87

Lyricist III

Did you get anywhere with support? There really needs to be an official acknowledgement of this problem now and an ETA on when we will see a fix. I have four Sonos products all offline at the moment and one which is stuck with the update loop. Lots of users appear impacted and yet there’s been no app rollback and no announcements on their website.

P

Philip87

Lyricist III

It looks like an app update has been released. It’s fixed things for me. Hope it does for everyone else too.

U

User477375

Lyricist II

Now I’m getting this error too. So many errors. Different one every day it seems.

S

SoCalBruce

Contributor I

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

If you’re trying to setup your devices on a new WiFi network then just follow the steps for a new system setup..

L

Lincolns1

Lyricist I

Same here. You can’t do anything as the software is hidden behind the owner login pop up

C

coggies21

Lyricist II

exactly the same. new app cant do anything as saying i’m not the system owner. Trying to get any help is a complete waste of time. Current wait time is 105 minutes. Chatbot is a piece of garbage, along with the new app!. give us a rollback NOW until problems are fixed

J

Jerry Slater

Lyricist I

Exactly the same problem. If there has been an update of the app, it hasn’t cured the log in loop problem for me on IoS.

Just wasted three hours getting nowhere.

S

SDT

Lyricist I

I changed Wifi networks and now when I try to use the Sonos it tells me that I need to update, but that I need to login as System Owner. I am system owner and the devices show up on my profile.

Now I can’t use any of the devices. This is ridiculous.

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