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dan4885
Contributor I
May 13, 2024 12:33 AM UTC
Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

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I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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    108 replies

    Bumper
    Bumper
    May 13, 2024 12:55 AM UTC

    New app or S2?

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    Nzregs
    Lyricist I
    May 13, 2024 1:18 AM UTC

    Same problem for me… new app

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      HaChu
      Lyricist I
      May 13, 2024 2:48 AM UTC

      Same issue, not sure what’s going on

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        dan4885Author
        Contributor I
        May 13, 2024 8:40 AM UTC

        I’m using the new app. 

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          Katemadrid
          Lyricist I
          May 13, 2024 9:03 AM UTC

          Same is happening to me 

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            dan4885Author
            Contributor I
            May 13, 2024 9:43 AM UTC

            New app or S2?

            New app

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              Nzregs
              Lyricist I
              May 13, 2024 9:47 AM UTC

              I factory reset my beam and created a new system with it, then factory reset the One’s and subwoofer and added to new system and all working for me now. 
               

              for some reason i struggled to get the beam reset and resynced with wifi- i used an ethernet cable plugged into router and that worked

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                njckac
                Lyricist I
                May 13, 2024 7:03 PM UTC

                Same issue. So frustrating.

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                  Carmencita1980
                  Lyricist II
                  May 13, 2024 11:13 PM UTC

                  Same problem 

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                    cpalmer74
                    Prominent Collaborator I
                    May 13, 2024 11:57 PM UTC

                    I know this may be out of your control, but I could get the Sign In dialogs by blocking all Sonos domains from my router. There is something about needing to talk to Sonos.com that creates odd things on the new app. 
                     

                    I know Sonos has had a process in place where it knows the exact address of our systems by asking for location permission. My thought is that they will help you if your stuff is stolen because they can see who is trying to set it up…at the bad house. Hence the login?
                     

                    It could make the app really angry if some or one of these hosts (screenshot) are not available. This screenshot is from my ad blocking appliance on the local network  

                     

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