Prodigy I

List of Reported Issues with New App

Forum|Forum|2 years ago
June 4, 2024
59 replies
3198 views

I thought it would be useful to have a comprehensive list of issues with the new app that have been reported in these forums. Ideally Sonos would have something to track these issues eg. Apple Feedback Assistant, Microsoft Feedback Hub, Bugzilla, etc. Unfortunately they don’t. To kick things off, I created the following list using Perplexity.

Please add missed issue or correct issues misreported. Please DON’T add comments on how upset you are, or how great the new app is, or engage in dialog. There are plenty of posts like that already. Just post a one line description of the problem you know of.

I hope we can create a comprehensive list of issues in one easy to read thread that would be useful to the community and the dev’s.

Playlist and Queue Management Issues

Unable to Add Songs to Queue:
- Users cannot add songs to a playlist or queue. The only available option is "Replace Queue," with no ability to insert a song, "play next," or "add to end of queue" (Sonos Community).
Playlist Size Limitations:
- Large playlists, such as those with several thousand tracks, fail to load and give an "Unable to browse music" error.
- Spotify playlists are limited to displaying only 50 playlists, and playlists are truncated alphabetically, stopping at "K."
- YouTube Music playlists are truncated at 500 songs (Sonos Community) (Sonos Community).
- The new app has made it difficult to handle large playlists, with some users reporting that playlists with more than 3,000 songs often fail to load completely (Sonos Community).
Disappearing Playlists:
- Users have reported that their playlists have completely disappeared after updating to the new app (Sonos Community).

Music Library and Search Issues

Lost Access to Music Library:
- The app update caused users to lose access to their Music Library, and the option to access it in "Manage My System" is no longer available.
- Users cannot search their personal music libraries, making it difficult to find specific tracks or albums.
- Users have reported that the app does not allow them to play music from their local library, which is an essential feature for many (Sonos Community) (Sonos Community).
- Local music libraries on NAS drives are not accessible, and users cannot browse or search them (Sonos Community) (Sonos Community).
- Search results for music libraries are truncated, and users cannot see the full list of their saved artists and albums (Sonos Community) (Sonos Community).

Connectivity and Performance Issues

Speaker Detection and Grouping Problems:
- The app intermittently fails to detect speakers, and users have trouble grouping and ungrouping speakers.
- The app frequently loses connection with the speakers, making it difficult to manage playback (Sonos Community) (Sonos Community).
- Users are unable to add Symfonisk bookshelf speakers to the app despite resetting the device and transferring ownership to the same account (Sonos Community).
Playback and Connectivity Issues:
- The app frequently skips songs or returns to the beginning of the playlist, especially when adding or removing speakers from a group.
- Users have experienced significant connectivity issues, with the app failing to recognize or connect to their speakers consistently (Sonos Community) (Sonos Community).
General Usability and Performance:
- The new app is described as slow, unresponsive, and difficult to navigate. Users have reported that it often crashes or fails to perform basic functions like adjusting volume or switching music sources (Sonos Community) (Sonos Community).
System Crashes and Instability:
- The app crashes erratically, and grouped rooms cannot have individual rooms muted (Sonos Community) (Sonos Community).
Grouping Rooms Issues:
- Grouping rooms adds rooms not selected, and removing speakers from a group causes the app to hang (Sonos Community).

Usability Issues

Interface and Usability Problems:
- The new app's interface is described as too busy and confusing, making it difficult for users to navigate and manage their music queues effectively.
- The app's user interface has poor UX design, making it difficult to navigate and use effectively (Sonos Community).
- Some users have reported that the app does not display upcoming songs in the queue, making it impossible to see or modify what will play next (Sonos Community) (Sonos Community).

Specific Bugs and Errors

Voice Assistant Connection Issues:
- Alexa fails to connect to Amazon, although it connects to Google. This is problematic for users who have their music on Amazon Alexa (Sonos Community).
YouTube Content Service Error:
- Saved artists and albums from YouTube Content Service show an error message "SOMETHING WENT WRONG" when trying to play them (Sonos Community).
Random Volume and Speaker Selection Changes:
- Users have reported random changes to volume sliders and speaker selections without any user input (Sonos Community) (Sonos Community).
Sonos Boost Not Recognized:
- Sonos Boost is no longer recognized, causing additional connectivity issues (Sonos Community).
Playlists Default to Looping:
- Playlists default to being on a loop, which users do not want (Sonos Community).
Forced Updates:
- The app forces users to update before they can use Sonos again, causing frustration (Sonos Community).
Alarm Management Issues:
- The app does not allow users to manage or edit alarms, which were used extensively by many (Sonos Community).
Missing Widget for Quick Access:
- The widget for quick access to Sonos controls is missing from the pull-down panel on mobile devices (Sonos Community).
System Switching Issues:
- Users have reported that the app does not remember different Sonos systems (e.g., home and work) and requires rejoining each time they switch locations (Sonos Community) (Sonos Community).
Individual Volume Control Issues:
- Users have reported that the app does not allow individual volume control for grouped rooms, forcing all rooms to be at the same volume level (Sonos Community).
App Freezes When Switching Speakers:
- The app frequently freezes when switching between speakers, making it difficult to control music playback (Sonos Community).
Trueplay Tuning Fails:
- Trueplay tuning fails to complete, causing issues with sound calibration (Sonos Community).
No Last.FM Integration:
- The app does not support Last.FM integration, which was available in previous versions (Sonos Community).

Moderator edit: Merged posts

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Show previous replies

AlexPermitAuthor

Prodigy I

Specific Bugs and Errors:

Speakers will randomly reset the volume to 0 multiple times throughout the day. One user reports speaker displays a green light on top of the speaker. Another user reports diagnostics collection 235278018. Volume resets to zero system wide, Volume Automatically Lowering to 0

R

Rhonny

Prodigy III

3. I can't seem to choose which speaker to play music on. It will come out of the living room while my wife's watching TV, and I don't generally play music in that room. I'm just trying to tee up a playlist and then tell it which speakers to play on, but can't figure it out.

To choose a speaker:

On the home screen, tap the name of your system, top left.

That brings up all available speakers/rooms. (Or you can just drag up the ‘now playing’ shape at the bottom of any screen to do the same thing.)

Tap the speaker of choice. That becomes the active speaker.

Any music you then search for and play will play on that active speaker.

(To group speakers, tap the speaker icon in the ‘Now playing’ shape at the bottom of the screen, or on the now playing screen. Tick the speakers you want to play music on, and press Apply. Untick them to ungroup them.)

J

JustSomeGuy

Enthusiast I

3. I can't seem to choose which speaker to play music on. It will come out of the living room while my wife's watching TV, and I don't generally play music in that room. I'm just trying to tee up a playlist and then tell it which speakers to play on, but can't figure it out.

To choose a speaker:

On the home screen, tap the name of your system, top left.

That brings up all available speakers/rooms. (Or you can just drag up the ‘now playing’ shape at the bottom of any screen to do the same thing.)

Tap the speaker of choice. That becomes the active speaker.

Any music you then search for and play will play on that active speaker.

(To group speakers, tap the speaker icon in the ‘Now playing’ shape at the bottom of the screen, or on the now playing screen. Tick the speakers you want to play music on, and press Apply. Untick them to ungroup them.)

Thanks again, Rhonny!

I’d have to go back to check how the old app worked (I had installed the old APK, as per your earlier post, but it made me update the app to install new firmware). However, I think I would choose the music first and then which room(s) to play. It would never play in the “Living Room”, but not sure why. I assume it played on the last speakers used, but I think it now uses the first speaker in the list (which is why I had asked about changing the order), though I haven’t paid enough attention TBH.

The app still doesn’t group well and I’m losing speakers in stereo pairs, but I’m now wondering if it’s because I have an old pair of Play 3s in the gym. Just heads-up in case that’s a “thing” (i.e., old speakers that are supported on the S2 app).

Again, thx!

R

Rhonny

Prodigy III

Sure. Choose the music first, but before you press play, that’s when you tap the room/speaker you want. Then press play. Same thing just the other way around.

AlexPermitAuthor

Prodigy I

Specific Bugs and Errors

Issue with Sonos App Update (80.03.07) Since the update 80.03.07, all services have been removed from the Sonos app and cannot be reconnected. Unable to load content, Since update my services no longer connect

R

Rhonny

Prodigy III

Not true across the board though.

There's no telling if people are running the firmware update. There should be an auto prompt for this when the app has updated to be sure everyone’s system is equal when faults are reported.

S

smithjohns405

Lyricist III

Certainly! Here's a list of reported issues with the new app:

1. **Crashing on Startup**: Some users experience the app crashing immediately upon opening.

2. **Slow Performance**: The app is slow to respond to user inputs and actions.

3. **Login Problems**: Users encounter difficulties logging into their accounts within the app.

4. **Missing Features**: Expected features are missing or not functioning as intended.

5. **UI/UX Issues**: Users report confusing or unintuitive interface elements.

6. **Battery Drain**: Some users notice significant battery drain while using the app.

7. **Compatibility Issues**: The app does not work correctly on certain devices or operating system versions.

8. **Error Messages**: Users are receiving frequent error messages while using different features of the app.

9. **Syncing Problems**: Issues with data syncing between devices or with external services.

10. **Security Concerns**: Users express concerns about data security or privacy within the app.

This list covers a range of issues that have been reported by users regarding the new app. Each issue should be investigated and addressed to improve the app's functionality and user experience.

G

Gaham

Headliner I