Controllers & Music Services

I've got the ARC and a pair of ERA 100s set up as a surround sound system. I understand that this disables Bluetooth on the 100s but what I don't understand is why I can't initiate music from my Pixel (Android) device? (The Sonos or ERA 100s are not an option to play back on.)If I go through the Sonos app to play back music from YouTube Music, it's a much more limited app. I can't just browse the YTM library.)Is this how the Sonos is supposed to work?       

Before the app was updated, I could easily find and listen to my favorite podcasts from my favorite radio station. Now I can't do that at all. Various searches yielded nothing for me. Playing Deezer has also become practically impossible. Where has my positive music experience on Sonos gone? I read here that I am not the only one with many Sonos problems 🙁. Does anyone give me tips?

Hello:Level 2 support is telling me there are no more troubleshooting steps they can do. Since the new app, I can’t get all the speakers playing.  I downloaded this week’s update and firmware. What do I now?   Brian

I get this message almost every time I log into the app.  I have factory reset the system added everything back, I've reset the router, I deleted the app and reinstalled.  It will seem like it's setup and then the same thing.  This happened with the old app and the new version as well.  Please help, I've got multiple speakers and they're all bricks right now.  

Hey, I recently upgraded my Sonos setup with an Arc, two Symfonisk rears, and a Sub 3, but I can't use TruePlay to tune the speakers. I've tried all the usual troubleshooting steps—restart, reset, and reinstall. On both iPads I've used (iPad 7 and iPad Air 2024; iPadOS 17.5.1), the same issue occurs. The TruePlay button is visible, the instructional video plays, but the "Start Tuning" button doesn't respond.Is this a known issue? Has any fellow iPad user found a workaround? Thank you!

sonos shouldve never updated there app. its super slow to go next song and takes way too long to load. we have so much money invested in sonos. we are so frustrated since the new app and had to get out out JBL speaker for our patio party . i hope sonos figures out there issues quickly. And the app is now all black and not easy to find. 

bonjour, je possède un mac book air M2 et depuis la mise à jour je n’ai plus de bibliothèque musical.j’utilise la version 16.2 de Sonos OS S2 et impossible de connecter une bibliothèque musicale. j’ai le message suivant, Accès au dossier partagé refusé-vérifier le nom d’utilisateur et ou lemot de passe.pourtant je suis administrateur et le seul utilisateur créer sur le poste.j’ai déjà réinstallé plusieurs fois le programme, été dans sécurite pour activé sonoslibraryerver dans accèscomplet du disque mais cela n’a pas solutionné le problème.Que puis fair d’autre? Moderator Edit: Google Translate- Good morning, I have a MacBook Air M2 and since the update I no longer have a music library.I am using version 16.2 of Sonos OS S2 and cannot connect a music library. I have the following message, Shared folder access denied - check username and/or password.However, I am an administrator and the only user created on the station.I have already reinstalled the program several times, been in securi

I see that the new Sonos App allows lossless audio via Apple Music. However, I would rather use Apples native app for various reasons. Does anyone know if using the native Apple Music app allows lossless audio to Sonos equipment? Or do I have to use the Sono app and Apple Music as an add service within the app? 

Hallo, nutze Sonos (leider) schon seit mehreren Jahren. Nun die neue App, die eine absolute Katastrophe ist. Langsam und Funktionen sind nicht mehr aufzufinden. Wie kann ich denn einen Song zu einer playlist in Sonos hinzufügen? Früher ging das ganz einfach über die drei Punkte…und jetzt? kennt noch jemand dieses Problem?   

I have two Era 100 with line-in from turntable, tv and Apple tv connected. I have a Google Nest wifi and i have set permanent IP for the Era speakers. This has worked just fine.but now it’s a mess. I guess it has something with the latest uodate to do.the line-in just disapear from the app and i must disconnect the stereo pairing of the speakers to find it again. And then loose it when i try to pair again.After resets after resets and countless trying to workariund this issue, i’m no so sick of it, that im considering another system.is there anyone else who have same issue? And does anybode know what to do?

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

I have my music library stored on an external SDD. I’ve added the folder to the music library on the Sonos app but none of the music appears. Can the Sonos app only recognise music stored in the standard “music” folder? I’m on a Mac by the way. 

The app always starts with system not found and takes a very long time until everything is loaded.

I am trying to find a simple HDMI dongle to play music only in my living room. I am using Android phones and it needs to be simple with children using the system. thanks 

I changed my internet to Quantum Fiber.  I finally set up Sonos speakers (4) through Sonos app, but once process is done, Sonos app does not see the speakers and asks if I want to add speakers again. Apple Music app sees the speakers and allows me to use them though through Airplay. They are not able to be named so not sure which is which when I go to use them. Any suggestions here and thank you. 

Hello. After updating to current Sonos S2 Android rev 80.01.07 on Samsung Galaxy S20 FE, both Trueplay option and surround channels distance option seem to be missing. Though being them available on previous Android versions, apart from current Sonos S2 on iPhone 13 iOS 17. 

Hello everyone!I have the Sonos Arc, ERA300 as surrounds and the Sonos Ace Headphones and have also updated the Sonos App for the Headphone update and in general.I have been able to play my local Radio Statio via TuneIn with no problems and always see this appearing as a quick shortcut button which can be used successfully. I have also played my Qobuz Playlist successfully BUT ​​​although I see a greyed out shortcut button to my Qobuz Playlist, I can never connect directly back to that Playlist when pressing this shortcut. I always have to hunt around to reconnect. This takes ages to work out. Anyone here have any ideas or could advise if I am doing something wrong please?Thanking all in advance.

Another app update which fixes nothing. No reply from support. No official explanation or even acknowledging something went wrong. Guardian reporter writes effusive review of their headphones and only mentions the app issues in passing. It's just evident that no one at Sonos even cares right now. 

I have just bought a 2024 model of Sonos Beam. When I try to install it into my existing system, I get error message 1002. I have reinstalled the product 5-7 times, but I keep getting the same message 'There is an update for your product.' I press update, but I only end up with error message 1002. Can anyone give me a tip on what I can do?"

When are you going to fix the new app?It is too slow and lags behind changes made in the interface to the point that I end up giving up using it.Why can I not use it with my own streaming device any longer (Innous)? I don’t have subscription services so basically you have converted an effective system into some expensive and pretty uncontrollable bluetooth speakers.Does your returns policy cover your app ‘enhancements’ making the product no longer fit for purpose?

Hiwe have just had a new router fitted with new passkey etc ….. I am trying to connect Sonos but it is looking for the new link with no luck, is there a way to assign new router etc without having to start from scratch in searching for each one ? Thanks Mark

Yousee is not working

Dear Sonos Sufferers,As all other users only problems since the Useless new app “up”grade. After all the new versions still bad. New problem: Volume in one speaker disappears. Suddenly, not doing anything. It does correct eventually but at least once I had to restart as it didn’t correct.  Otherwise still the same problems. Shows recently played, but when clicking get an “Oops etc message. My NAS drive doesn’t show, but when using the SonoPhone app no problem, it’s all there (this app hooks onto what’s in the Sonos system).  so will seriously look at the Apple system as the wait of any decent curtuous response from Sonos has been totally absent. 

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

Since your update we all know you missed the alarm out which was probably the only feature I used on our 7 speakers in the house , problem is there still going off 🤔 which is ok for now but not sure about when we go in holiday I assume looking at the conversation you would be making this a priority , but all the emails I get are about new products ? Which no way when you can’t even sort out a simple update to sort out this problem , looking very much like a new system is needed in our house and won’t be Sonos at this rate