Trueplay option not available with Sonos S2 Android

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Hello. After updating to current Sonos S2 Android rev 80.01.07 on Samsung Galaxy S20 FE, both Trueplay option and surround channels distance option seem to be missing. Though being them available on previous Android versions, apart from current Sonos S2 on iPhone 13 iOS 17.

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Gabriel ZAnswer

Enthusiast II

Hey @Sergio 3 Ita

Thank you for your post and apologies for the delayed reply.

The surround channels distance option should be available after the latest update from 6/4/2024 (80.02.06 for Android & 80.02.04 for iOS).

Also the Trueplay experience got an update for supported iOS devices.

If not updated automatically please check for updates to the Sonos app in the respective app store.

Hope this helps!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Gabriel ZAnswer

Enthusiast II

Hey @Sergio 3 Ita

Thank you for your post and apologies for the delayed reply.

The surround channels distance option should be available after the latest update from 6/4/2024 (80.02.06 for Android & 80.02.04 for iOS).

Also the Trueplay experience got an update for supported iOS devices.

If not updated automatically please check for updates to the Sonos app in the respective app store.

Hope this helps!

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

Sergio 3 ItaAuthor

Contributor II

I confirm that the surround channels distance option is available again with latest Sonos S2 / Android update. Though I do not understand if it works in case Trueplay optimization & balancing has been applied.

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