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Klaus9560
Contributor I
March 15, 2024
Answered

YouSee not working

  • March 15, 2024
  • 16 replies
  • 578 views

Yousee is not working

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    Best answer by Airgetlam

    Did YouSee work before on your system? There is no indication of an issue at status.sonos.com, but I can’t verify this as it isn’t available here in the US. 

    I’d check your account on www.sonos.com and make sure your location is set properly. I’d then uninstall it from my Sonos system, wait 5 minutes, then add it back to your Sonos system. If that doesn’t ‘fix’ it, I would call Sonos Support directly to discuss it.

    16 replies

    Airgetlam
    AirgetlamAnswer
    March 16, 2024

    Did YouSee work before on your system? There is no indication of an issue at status.sonos.com, but I can’t verify this as it isn’t available here in the US. 

    I’d check your account on www.sonos.com and make sure your location is set properly. I’d then uninstall it from my Sonos system, wait 5 minutes, then add it back to your Sonos system. If that doesn’t ‘fix’ it, I would call Sonos Support directly to discuss it.

    Bruce
    Bagge
    Lyricist I
    May 23, 2024

    Before the Update of the app there were no problem. Now i cant seach in YouSee Music :-(

    what do i do?

     

    BR

    Molgard
    Lyricist I
    May 24, 2024

    I have the same problems with YouSee Music   
    Sonos please solve the problem🙂

    Søren

    Ladzi
    Lyricist II
    May 24, 2024

    Same problem ever since the update

    Cegedal
    Lyricist I
    May 25, 2024

    Same issue since the update.

    Kasch
    Lyricist I
    May 26, 2024

    Same problem here - very poor communication and slow action by Sonos to fix this problem

    Grillben
    Lyricist I
    May 27, 2024

    I have the same problem with all my app’s including YouSee music. 
     

    I can’t add new app to Sonos app anymore. Fails all the time. What a poor update. They should have called it downgrade instead. 
     

    Another thing is, why do the app ask for Bluetooth each time I start the app. The settings is set to turned off. 
     

    Damm I am frustrated about this “updated” 

      Ladzi
      Lyricist II
      May 27, 2024

      It is lack of respect for the customers when this “post/question” is labelled as answered. I would assume that “answer” did not help anyone, as it is a general issue with the App it seems. Are there any plans for fixing it from Sonos side? Anyone been able to reach support and get a relevant answer?

      I saw other similar posts where Sonos is trying to blame it on YouSee and other providers, even though it is working if you do not update to the new app. This could make me be scared that they are ignorant about the issue.

       

        Ladzi
        Lyricist II
        May 29, 2024

        I got a hold of support and they say they are aware of the problem and are working on it. They do not have any timeline for it, so do not be to optimistic on the issue. I also asked if it was possible to download an older version where it worked, but the answer was no.

        It seems like they rolled out an update without testing basic functionalities which is in the roll-out “ABC” for updates. I can’t recalled I have seen an example where it has been going on for this long on App or software before. 

          Peder_1
          Prominent Collaborator I
          June 5, 2024

          I have same problem and impossible to reauthorize to the service. The new app fails every time.

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