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Klaus9560
Contributor I
March 15, 2024
Answered

YouSee not working

  • March 15, 2024
  • 16 replies
  • 578 views

Yousee is not working

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    Best answer by Airgetlam

    Did YouSee work before on your system? There is no indication of an issue at status.sonos.com, but I can’t verify this as it isn’t available here in the US. 

    I’d check your account on www.sonos.com and make sure your location is set properly. I’d then uninstall it from my Sonos system, wait 5 minutes, then add it back to your Sonos system. If that doesn’t ‘fix’ it, I would call Sonos Support directly to discuss it.

    16 replies

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    SorenG
    Lyricist I
    June 6, 2024

    Fjern Yousee fra SONOS og tilføj det igen.
    Virkede her.. Og Ja, det skete efter sidste update :-(

    stevepow
    Prominent Collaborator I
    June 6, 2024

    I got a hold of support and they say they are aware of the problem and are working on it. They do not have any timeline for it, so do not be to optimistic on the issue. I also asked if it was possible to download an older version where it worked, but the answer was no.

    It seems like they rolled out an update without testing basic functionalities which is in the roll-out “ABC” for updates. I can’t recalled I have seen an example where it has been going on for this long on App or software before. 
     

    Beta testers told SONOS the app wasn’t ready. It would be hard to imagine anyone thinking it was ready.  SONOS simply didn’t care.

    Dumpo
    Contributor I
    June 7, 2024

    Fjern Yousee fra SONOS og tilføj det igen.
    Virkede her.. Og Ja, det skete efter sidste update :-(

    Det virker desværre ikke for mig 

    Dumpo
    Contributor I
    June 7, 2024

    Fjern Yousee fra SONOS og tilføj det igen.
    Virkede her.. Og Ja, det skete efter sidste update :-(

    Det virker desværre ikke for mig 


    okay. Så fik jeg installeret yousee musik igen og det virker. Jeg installerede yousee i Sonos app på min PC. Og derefter virkede det på min tlf. 

    Dumpo
    Contributor I
    June 7, 2024

    Man kan forsøge at installere yousee i Sonos app på computeren. Det virkede for mig så jeg nu kan både søge og høre musik på min tlf. Da yousee automatisk også installeres på App i tlf. 

    Molgard
    Lyricist I
    June 8, 2024

    Tak for info DUMPO. Det virker også for mig, så en anbefaling herfra er at følge DUMPOs anvisning

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