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aji777
Contributor I
October 29, 2019
Answered

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    April 21, 2020

    Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    satyamarora85
    Trending Lyricist I
    March 13, 2020

    Hi everyone, anyone found a legit fix for this? Ive racked my brains for 3 hours on Sonos customer support. If they make you do all the connectivity, dont bother coz it is not that for the same logic that other music services work perfectly, tried Amazon and Google Music. I am not getting access denied error but Unable to play song, not encoded correctly, but the very second I try again it play so def. not an encoding issue else it would never play it

      Jonos1
      Lyricist II
      March 26, 2020

      Hi everyone, anyone found a legit fix for this? Ive racked my brains for 3 hours on Sonos customer support. If they make you do all the connectivity, dont bother coz it is not that for the same logic that other music services work perfectly, tried Amazon and Google Music. I am not getting access denied error but Unable to play song, not encoded correctly, but the very second I try again it play so def. not an encoding issue else it would never play it

       Hey, this exactly happening to me too. Songs are skipping and getting the same messages although not the same experience with Spotify, soundcloud for example. 

      Will this be solved soon?

      satyamarora85
      Trending Lyricist I
      March 26, 2020

      @Jonos1 don't think there is anything you can do to fix it at your end. Sonos and the music streaming service has to come up with an update/fix. Wait until then. 

      Not all services give that error. Start using some other. In my case error was only on YouTube music, so I started using Amazon music. 

        Nader69
        Lyricist I
        April 19, 2020

        Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.

        Airgetlam
        Airgetlam
        April 20, 2020

        Keep us posted, please.

        Bruce
          jgatie
          jgatie
          April 20, 2020

          Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.

           

          Sure they are.  :rofl:

            Ryan S
            Ryan SAnswer
            Retired Sonos Staff
            April 21, 2020

            Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
              SWells
              Lyricist I
              June 9, 2020

              This issue has not been answered and the update did nothing. 

              Giles Hayward
              Lyricist I
              June 11, 2020

              I also cannot send music from the YT music app to the sonos speaker (I have a premium YT account) even after the update. I also cannot find music in the sonos app that I can easily find in the YT music app. Is there an upgrade coming that makes the sonos app search more user friendly?

              S.lin
              Lyricist II
              August 15, 2020

              Clearly Sonos is not doing anything about this.  Sonos, your app does NOT work with youtube music properly.  It keeps saying “youtube music unavailable currently pls try again later” everytime i request for a song through google assistant with my Sonos Move, but if i play it through the app it works.  The sonos app is clearly not exchangin authentication properly with youtube music when using alexa to authenticate.  Pls do something about it as your device is already overpriced and does not work as advertised!!

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