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aji777
Contributor I
October 29, 2019
Answered

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    April 21, 2020

    Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Cena5612934
    Lyricist I
    November 15, 2020

    I also had the issue where I got the error of access denied when I authorized my Youtube Music account. But solved it. The issue was that I have several channels under my Youtube account. And Sonos only works with the original channel where the email address of the Youtube account is the same as the email address of the Sonos account.

    If you have this issue and you have several Youtube channels in your Youtube account the please make sure to authorize the Youtube channel that has is the original one, or the one that is registered with the same email address as your Sonos account.

      zacleesg
      Contributor I
      November 18, 2020

      still no resolution in 2020….

      bruso11
      Lyricist I
      November 20, 2020

      I have had this problem as well. Try this: I always signed in with my “google account” that I always use when I use youtube. It turns out you have to sign in using your original Google Account email most likely your original gmail for the account. I always used my alternate / recovery email as I don’t use gmail. When I did this it worked. Doesn't have any of my settings because they are under my other youbtube login but at least now I can access music… good luck let me know if it works.

        Barnbarroch
        Lyricist I
        November 21, 2020

        Sonos is deeply annoying. I spent 5 minutes connecting YouTube to my Sonos system, only to be told (not for the first time) "Access denied" but given no help with how to overcome the problem!

        Kamenrider
        Avid Contributor I
        November 21, 2020

        I have this problem too.when adding the service the email address on YouTube matches that of Sonos. Annoying 

          Actabi
          Lyricist I
          November 24, 2020

          I have the same problem! 

           

          Sur Realist
          Lyricist I
          November 26, 2020

          Hello,

          I also had the problem with YTM in connection with Sonos, I investigated and solved the problem as follows.

          My Google account with YT Premium membership was linked to 2 accounts at YT. The original Google account and the brand account, which also referred to the original Google account. There is now the option of merging this brand account with the original account so that there is only one YT account (see link). Then just remove the music service in the Sonos app, add it again and the playlists will work and the message “Access denied” will no longer appear.

          PS.https://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiJhIHixaDtAhVyAWMBHRfWBPQQFjABegQIAhAC&url=https%3A%2F%2Fusingtechnologybetter.com%2Fhow-to-move-a-youtube-channel-to-another-google-account%2F&usg=AOvVaw2J2dM9CCORRkQMHYqkwPRfhttps: //support.google.com/youtube/answer/3056283

          greetings

          Sur

            Actabi
            Lyricist I
            November 30, 2020

            @Sur Realist : Perfect !! It works perfectly now !! Thank you for your help !!

             
            DJ Trix
            Lyricist I
            December 17, 2020

            Did this ever get resolved? I see playlists but they do not play, they all look disabled and greyed out. The above answer does not apply to me. I only have one account and no brand account. I do not have Premium. Is it necessary?

             

            Mark P
            Mark P
            Retired Sonos Staff
            December 19, 2020

            Hi @DJ Trix.

            Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

            At this time, customers can upload their locally saved tracks to YouTube Music and stream them on Sonos for free. To stream the entire YouTube Music catalog on Sonos, customers need a premium account. That said, we’re always evolving the listening experience with our partners over time.

            If you need help with any other information, please be sure to let us know.

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