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aji777
Contributor I
Oct 29, 2019 5:33 PM UTC
Answered

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Apr 21, 2020 8:50 PM UTC

    Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    satyamarora85
    Trending Lyricist I
    Mar 13, 2020 6:48 PM UTC

    Hi everyone, anyone found a legit fix for this? Ive racked my brains for 3 hours on Sonos customer support. If they make you do all the connectivity, dont bother coz it is not that for the same logic that other music services work perfectly, tried Amazon and Google Music. I am not getting access denied error but Unable to play song, not encoded correctly, but the very second I try again it play so def. not an encoding issue else it would never play it

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      Jonos1
      Lyricist II
      Mar 26, 2020 9:54 AM UTC

      Hi everyone, anyone found a legit fix for this? Ive racked my brains for 3 hours on Sonos customer support. If they make you do all the connectivity, dont bother coz it is not that for the same logic that other music services work perfectly, tried Amazon and Google Music. I am not getting access denied error but Unable to play song, not encoded correctly, but the very second I try again it play so def. not an encoding issue else it would never play it

       Hey, this exactly happening to me too. Songs are skipping and getting the same messages although not the same experience with Spotify, soundcloud for example. 

      Will this be solved soon?

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      satyamarora85
      Trending Lyricist I
      Mar 26, 2020 1:11 PM UTC

      @Jonos1 don't think there is anything you can do to fix it at your end. Sonos and the music streaming service has to come up with an update/fix. Wait until then. 

      Not all services give that error. Start using some other. In my case error was only on YouTube music, so I started using Amazon music. 

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        Nader69
        Lyricist I
        Apr 19, 2020 11:50 PM UTC

        Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.

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        Airgetlam
        Airgetlam
        Apr 20, 2020 12:10 AM UTC

        Keep us posted, please.

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        Bruce
          jgatie
          jgatie
          Apr 20, 2020 5:37 PM UTC

          Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.

           

          Sure they are.  :rofl:

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            Ryan S
            Ryan SAnswer
            Retired Sonos Staff
            Apr 21, 2020 8:50 PM UTC

            Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

            Translate
            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
              SWells
              Lyricist I
              Jun 9, 2020 5:19 PM UTC

              This issue has not been answered and the update did nothing. 

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              Giles Hayward
              Lyricist I
              Jun 11, 2020 10:11 AM UTC

              I also cannot send music from the YT music app to the sonos speaker (I have a premium YT account) even after the update. I also cannot find music in the sonos app that I can easily find in the YT music app. Is there an upgrade coming that makes the sonos app search more user friendly?

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              S.lin
              Lyricist II
              Aug 15, 2020 4:32 PM UTC

              Clearly Sonos is not doing anything about this.  Sonos, your app does NOT work with youtube music properly.  It keeps saying “youtube music unavailable currently pls try again later” everytime i request for a song through google assistant with my Sonos Move, but if i play it through the app it works.  The sonos app is clearly not exchangin authentication properly with youtube music when using alexa to authenticate.  Pls do something about it as your device is already overpriced and does not work as advertised!!

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