Contributor I

Answered

I can't play music from YouTube Music

108 replies
22149 views

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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R

rheo

Lyricist III

Anyone find out what the problem was? Still not working for me . :-(

Airgetlam

You may want to try a reboot of your router, followed by a reboot of your speakers.

Bruce

R

Rysiekroman87

Lyricist I

Daaamn my Youtube service is BACK!!

D

digitalsuperfun

Contributor I

Any updates on this ? I'm having the exact same issue with a Google play premium family account. My youtube account is premium. Confirmed in app confirmed with Youtube.

Get the same errors in the Sonos app. Very frustrating.

F

flybel

Lyricist I

Okay I had this issue as well just now. I was about to send a support ticket but I decided to test a few more things to ensure the issue can be recreated. Here is what I found:

My YouTube account consists of a YouTube channel that has all of my activity, including (music) playlists, subscriptions etc.; and my Google account’s profile with its name and picture, and no recommendations, subscriptions and playlists.

Since I have music playlists already, obviously I was selecting my channel when I linked the streaming service. This resulted in my YouTube Premium Family membership not being detected by Sonos. As soon as I use my Google profile on the same account which *should* have the same membership status (as I use this on the YouTube website and have no ads), it works right away. So anyone still having issues, keep this in mind.

B

Berces

Lyricist I

Having the same issue. Wondering if it’s related to where you purchased the app. Mine’s from iTunes vs from Google. Since Google Assistant is the only access app, there may be some problem that Sonos overlooked.

S

scrooks

Lyricist I

I have the same issue with GPM and YTM and also have a Family account through YouTube Premium. Will periodically start to play something but then cut out. Can never click on a song and have it play from either YTM or Google play. The only way I can play music is if the music is on my phone directly, in “My Library”. Sort of defeats the purpose of paying for streaming though!

Help!

A

Anonymous

Hey @scrooks. Thanks for the post and welcome to the Community.

Cutouts during music playback can be caused for a number of reasons.

Would you be able to provide me with a diagnostic of your Sonos system so I may investigate further?

Please provide me with the confirmation number after submitting and I would be happy to take a look for you.

S

scrooks

Lyricist I

Hi Adam. 2043790817.

A

Anonymous

Thanks for the diagnostic number!

I can see that your Sonos system is experiencing considerable WiFi latency.

This condition may cause the audio to “buffer” and thus, could explain cutouts that you have been experiencing.

Additionally, I can see that the Netgear Orbi unit we are connected to is showing different information than the main Orbi.

Would it be possible to hardwire the Sonos player into the Main Orbi that’s connected to the modem and test Sonos playback to see if the problem continues?

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