Contributor I

Answered

I can't play music from YouTube Music

108 replies
22149 views

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Airgetlam

Since Sonos doesn’t make any money from you playing YouTube music, it’s hard to think they’d be able to compensate you. That would be for the company that you’re paying a subscription to, YouTube Music to do. Although I’d bet there’s something in their terms of service about temporary interruptions. Might be worth re-reading that user agreement with Google.

Bruce

M

Marcus_18

Lyricist I

Got the same problem. YTM Family.
my work around is to play using Airplay from the YouTube music app. Though, I want to use the Sonos app for better controls.

T

TrevligSE

Contributor I

https://youtu.be/-k2QLoRSAAQ

Some times i can play some music, maybe interesting error.

J

jeremiah

Lyricist I

Same problem here… it’s quite annoying… someone found a fix?

B

Bryan Krusniak

Lyricist II

Piling on to this thread as I am also having the issue of playing YouTube Music through Sonos app. I’d be happy to help troubleshoot if any technicians from Google or Sonos need someone in the field to better track down the problem.

C

CJ66

Lyricist III

Piling on to this thread as I am also having the issue of playing YouTube Music through Sonos app. I’d be happy to help troubleshoot if any technicians from Google or Sonos need someone in the field to better track down the problem.

I think they have tons of diagnostic logs already from all the other posters in this thread. REALLY disappointing they’re not getting this solved. It’s been so long now that I’ve given up. Maybe some day it’ll start working again but my bet is no one will know why. Just some setting somewhere that no one knows has any effect on YTM on Sonos… I’m so tired of this. Anyone know of any other (non Apple) streaming devices where YTM works? I guess Google Home Max but any others?

V

vansmack

Trending Lyricist I

I just reverted back to GPM for the time being rather than going through the hassle of finding a new service for now. GPM is working fine.

Same scenario though: GPM Early Adopter on a personal account with a G-Suite Account also installed, moved to YTM when Google was migrating everyone over. Was working fine until a couple weeks ago. Now it gets worse everyday, to the point where it’s unusable for more than 3-4 songs.

C

CJ66

Lyricist III

I just reverted back to GPM for the time being

The thing is: GPM doesn’t have the “Your Mixtape” that YTM has. I use that almost exclusively along with shuffling a single artist.

Got an email from Sonos Support earlier today where they requested a diagnostic session online sometime during the week. I’ll post any findings here.

V

vansmack

Trending Lyricist I

I’ve got a hunch this is a Google problem as the errors coincided with the release of a ton of new Google Hardware, but hopefully this will spur Google and Sonos to work together on the issue.

C

CJ66

Lyricist III

I’ve got a hunch this is a Google problem

I totally agree! But only Sonos reacted to my tweets. So hat’s off to them for doing that.

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