Contributor I

Answered

I can't play music from YouTube Music

108 replies
22149 views

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

C

CJ66

Lyricist III

No resolution yet, but after spending most of the evening to Twitter support they have collected some extra diag / debug data from my speakers and logged an engineering call. I should hear from them within 24hrs... I linked to this thread so hopefully Sonos will appear...

A story pretty much like my own. Haven’t heard from them since :-/

C

CJ66

Lyricist III

Just got this email from Sonos Support:

Hi there,

Thanks again for contacting Sonos.

We wanted to follow up and ensure that your case was resolved. If you need anything else, simply reply to this email and let us know that you need help. If all is well, keep an eye out for a follow-up survey shortly.

Thanks,
The Sonos Team

Is this a joke? They’ve done nothing… I’ve replied to them how disappointed I am. Wondering if they’ll get back to me...

Y

yrune

Lyricist II

I spent an hour with google last night, just the stupid tech support telling me to delete cache and extensions from crome, not listening to anything I said about how this is widespread. Not answering why it would help to do this is my brower, all while the same problem happens if I use my computer, phone, pad or sonos directly. After one hour of this nonsense the problem was escalated. Still waiting for update

Then I contacted Sonos and get the same lvl of support from there. Add/remove the service, restart router etc.

But today I got a message from Youtube informing me of the change they have done to the artist channels, how artists who had multiple channels before now have been combined to one artist page. So I’m guessing this is related, some backed change at Youtube.

If I only could sub to adfree youtube I would drop youtube music in a heart beat.

C

CJ66

Lyricist III

Still nothing from either Sonos or YouTube Music. Really disappointing. I think what’s most disappointing is the fact that not a single Sonos supporter has posted in this thread. This should be the first response to any thread where users are experiencing problems… so sad…

C

CJ66

Lyricist III

Okay so a minute after my last post I got an email from Sonos stating that the case had not been closed at all. The previous mail was just an automated message sent out 72 hrs after my initial question… good to know :-)

C

CJ66

Lyricist III

But today I got a message from Youtube informing me of the change they have done to the artist channels, how artists who had multiple channels before now have been combined to one artist page. So I’m guessing this is related, some backed change at Youtube.

If the problem is related to what you’re describing here, then why does YTM work flawlessly from a browser? Why would it only impact Sonos?

jgatie

If the problem is related to what you’re describing here, then why does YTM work flawlessly from a browser? Why would it only impact Sonos?

Often different devices/access methods are routed to different servers. Something affecting a hardware streaming device may be taking a completely different path than a browser based streamer.

C

Craggyite

Lyricist II

Update from tech support;

This is Derek from Sonos Support. I am one of the senior technicians here and will be assist you with you issue you are having.

We are aware of the issue you are having with You Tube Music and we are working towards a fix. As soon as I have more information or a fix I will let you know.

Ryan S

Retired Sonos Staff

Hi Craggyite, thanks for sharing that message from Derek. He is correct, there’s currently an issue with playing YouTube Music with some accounts, but not all accounts are affected. We’re working on the issue with YouTube Music but don’t have any specific details on a timeline to share just yet.

We’ll update everyone as soon as it’s been resolved or we have more news to share.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

T

TrevligSE

Contributor I

Hi Craggyite, thanks for sharing that message from Derek. He is correct, there’s currently an issue with playing YouTube Music with some accounts, but not all accounts are affected. We’re working on the issue with YouTube Music but don’t have any specific details on a timeline to share just yet.

We’ll update everyone as soon as it’s been resolved or we have more news to share.

Can you identify those who are affected like me? and maybe some kind of compensation?

Show more replies

Sign up

Login to the community