Contributor I

Answered

I can't play music from YouTube Music

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I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Airgetlam

rheo, why don’t you contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

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Bruce

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CJ66

Lyricist III

I also have YouTube premium family plan.. I wonder if it’s related to being on the family plan?

Nope… I don’t have a family plan.

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nilsej

Lyricist I

Same here. I have the YT Music students plan. It doesn’t matter as looks like it’s widespread. Don’t have any hope with Sonos as feels their service has deteriorated in last few years. I contacted them on Halloween for this and they were doing party in the background with so much noise and guy was so much distracted. He ask me few questions and as I have already tried remove and add back service, he thought it’s my wifi issue so without asking me directed me to their remote assistance site to get control of my computer. I felt fishy so I denied and bluntly he said there is no other way he can help. I never realized how come it is a wifi issue if my other connected streaming service to Sonos works, airplay 2 works and it’s just YouTube music giving trouble anyway now living with the issue.

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CJ66

Lyricist III

he thought it’s my wifi issue

I was asked about my router/WiFi gear as well… seems so irrelevant

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Tenkian

Lyricist I

Same here :(

Youtube Music Family plan (Actually a GPM Family Plan).

Started a few days ago.

I find if i click on the track before the one I want, it has a better chance of playing.

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ed74

Lyricist II

Same issue on my side !

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ttommoff

Lyricist II

I spoke to someone from sonos over the phone in Australia who was able to trace the issue to being a ‘http 403 forbidden’ error, meaning that the Youtube servers were denying access to sonos. When speaking to someone from youtube music they were unable to find any issues on their end, however, they were pretty unhelpful and rude...

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ed74

Lyricist II

I’ve tried the “shall I switch to spotify? “ question to test their reactivity ?

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rheo

Lyricist III

rheo, why don’t you contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

because so many have already and nobody has come to a solution yet.. why would i be different?

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Craggyite

Lyricist II

No resolution yet, but after spending most of the evening to Twitter support they have collected some extra diag / debug data from my speakers and logged an engineering call. I should hear from them within 24hrs... I linked to this thread so hopefully Sonos will appear...

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