Contributor I

Answered

I can't play music from YouTube Music

108 replies
22149 views

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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A

aag117

Lyricist I

Hi all!

Not sure if your account configuration is the same, but the account I was having issues on was managed by my school (meaning still G-Suite but under the purview of the institution).

When I switched my premium to a regular gmail/google-managed account, it worked!

Let me know if you all have success with this.

R

richardjsimmons

Lyricist II

I am using a personal YouTube Premium account, Sonos support is pretty poor, basically saying they’ll only now work on this over the phone, problem is I’m not at home this week during their support hours.

R

rheo

Lyricist III

Hi all!

Not sure if you’re account configuration is the same, but the account I was having issues on was managed by my school (meaning still G-Suite but under the purview of the institution).

When I switched my premium to a regular gmail/google-managed account, it worked!

Let me know if you all have success with this.

I’ve only ever had a regular gmail/youtube account and have had nothing to do with g-suite so I don’t think this applies to me. Not to mention that it was working without problems for months and then only just started having trouble this last week.

A

aag117

Lyricist I

Well, I just got off an hour-long phone call with support and they couldn’t figure it out. They tried their Google test account and it worked perfectly fine. Not so sure calling them is going to help your case :/

R

rheo

Lyricist III

I put some proof of the issue up on YouTube.

J

joamla

Lyricist I

Same issue here.

Been working fine for a while.

Using YT Premium via Family plan.

C

Craggyite

Lyricist II

Same issue for the last few days YT :( premium family plan.

T

TrevligSE

Contributor I

Same problem here, premium family plan.

I have now listed my Sonos stuff on buy and sell site, the races is if some one buy my stuff or Youtube/Sonos can get it to work first.

R

rheo

Lyricist III

I wonder if we could get someone from Sonos to actually chime in on this thread?

R

rheo

Lyricist III

I also have YouTube premium family plan.. I wonder if it’s related to being on the family plan?

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