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Contributor I
October 29, 2019
Answered

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan S
Ryan SAnswer
Retired Sonos Staff
April 21, 2020

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

108 replies

Lyricist I
November 2, 2019

Same probleem here, I contacted Sonos support but they couldn't find anythis wrong on Sonos and advised me to contact Google but how to contact Google on this specifiek item....?

The said I getting blacklisted on google when starting YT Music via Sonos.

YT Music via the app on my phone works without any problem.

Very enoying indeed 

Anyone whi found/resolved this issue on Sonos?

Lyricist I
November 2, 2019

Hey. I contact both Sonos and Google about Youtube music service. Unable to play ‚track name’ access is denied. This seems to be Google and Youtube Music issue. They got all info about issue also gave them link to this forum and Google team promise to contact me back whitin 24-48 hours. Other services like Spotify Amazon Tidal work without problems.

Lyricist I
November 3, 2019

Getting pretty annoying now, submitted multiple diagnosdiag to online chat and all they say is I need to call up. 

Nothing from Sonos recognising there is an actual fault.

 

Lyricist III
November 4, 2019

Same problem here.   Also a YouTube premium member..   I tried to do an Artist Shuffle on Leonard Cohen.    It seemed to play everything from 2 albums but not any of the others..  it almost seems like a licensing issue from YouTube for 3rd party streamers but what do I know?    I hope they can resolve it soon.

 

Lyricist III
November 4, 2019

I take it back..  Doesn’t seem like a licensing issue anymore.   What tracks will play when seems totally random.   It will play tracks it was just unable to play and then not play other tracks that it was just playing..    Seems pretty sure to be a Sonos bug now.

Lyricist III
November 4, 2019

Hey. I contact both Sonos and Google about Youtube music service. Unable to play ‚track name’ access is denied. This seems to be Google and Youtube Music issue. They got all info about issue also gave them link to this forum and Google team promise to contact me back whitin 24-48 hours. Other services like Spotify Amazon Tidal work without problems.

 

It may be a Google/YouTube issue but it still seems like something Sonos should be figuring out with them directly instead of users having to do it.   It must be affecting everyone isn’t it?

Any other similarities?   I’m in Canada..  it’s happening to USA customers as well?

 

Lyricist III
November 4, 2019

Any other similarities?   I’m in Canada..  it’s happening to USA customers as well?

 

I’m in Denmark… just got an update in my twitter dialog with Sonos support. They want to know if the supporter I spoke to on the phone tried setting up one of their test accounts on my system. He did but was prompted to provide info from the iPhone attached to the account(!). No one knew anything about that :-)

Lyricist II
November 4, 2019

Same on my side. I also tried to get a reply from Google.

Lyricist II
November 4, 2019

I’ve also raised this with both Sonos and google (YouTube Music), Sonos seem to want to test everything local to my home network, they don’t like to deviate from the troubleshooting script!

Google we’re pretty responsive and have taken some details away to look into.

Seems to me to be an integration issue with the Sonos app now not having the correct permissions, I don’t know anyone else with Sonos and a YouTube music subscription so hard to judge if it’s effecting everyone or if we are just unlucky.

Lyricist III
November 4, 2019

It’s definitely affecting me and I haven’t done anything new except upgrade Sonos when it asks me to.