Contributor I

Answered

I can't play music from YouTube Music

108 replies
22149 views

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.

However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

jmad

Lyricist I

I'm having the exact same problem. I've removed and reinstated my account and re authorized it but still persists.

R

richardjsimmons

Lyricist II

I have the same issue, is it related to the update to the app and speakers that happened earlier today?

H

Higgo_80

Lyricist I

Same issue here. Started last night. Tried two different devices (one Andriod one Apple) with the Sonos app installed and both had the access denied issue. Removed YouTube music from within Sonos and re-added/authorised but still access denied.

Moments ago my speakers updated and the problem persists.

Have no problem with the other streaming services in the Sonos App.

W

wish900999

Lyricist I

Same issue. Beginning to get frustrated with these bugs. Wasted 15 minutes of my morning checking subscription and reinstalling the apps.

C

CJ66

Lyricist III

Same here… come on...

S

Serginho85

Lyricist I

Same issue here since today.

Access denied to YouTube music.

Run diagnostic with number 657963407

Please help.

C

CJ66

Lyricist III

Just had a very polite Sonos supporter on the phone. They’re looking into the issue.

A couple of things I thought of while talking to him:

I’m a Google Play Music early adopter. Got YouTube Music thrown in at some point.
I have a GSuite account (also early adopter from when it was a Google Apps account).

Any of you guys recognize this?

T

TDB

Lyricist I

Same issues here, started maybe 3 days ago. Some songs will play, but most won't.

CJ66 - I also started with GPM. YTM thrown in for free, started using it when learned that GPM is going away. I also have GSuite account, but it is my work account. YTM/GPM uses my personal account, so probably unrelated to GSuite.

I've seen this behavior a couple of times in the past, many months or a year ago, but it seemed to resolve itself within a day or so.

C

CJ66

Lyricist III

YTM/GPM uses my personal account, so probably unrelated to GSuite.

Good to know!

Weird behavior: I was asked by Sonos Support to try to play something other than “Your Mixtape” from YTM. Everything failed. Then after the call (I must say they were very serious about it) I tried playing some other playlists and from time to time a track would actually begin to play. It would skip 5-10 tracks and then suddenly start playing. Really weird. But was reproducible in the sense that it would happen with different playlists. The really weird thing however, was that trying manually to play one of the tracks that had just played, failed. So it’s not related to the specific track.

M

Mazo

Lyricist I

I have the same problem. Spotify is working perfect , but with youtube Premium I get an error message when I start a track ‚Access denied‘. I made the authorization for the sonos-app and reinstalled everything again and again, not working. I have an Iphone XR.
Very disappointing.

Mazo

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