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perrykos
Contributor I
May 21, 2024
Answered

I can’t add Apple Music on iOS app

  • May 21, 2024
  • 48 replies
  • 2491 views

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.

I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:

  1. resetting internet (including custom DNS per Sonos rep) 
  2. resetting Sonos system
  3. trying on different devices
  4. deleting, resetting app

Any ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”

If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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    Best answer by perrykos

    POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

     

    1. Created new Sonos account
    2. Initiated system transfer from current to new
    3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
    4. I logged in with the new account anyways and joined current system
    5. I was able to authorize Apple Music from there

    The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

    48 replies

    Show previous replies
    Doofre
    Lyricist III
    June 6, 2024

    I solved by myself this problem after I have done everything possible even with a Sonos agent. I am on 80.02.04 build.

    Remove all music services and re-add them beginning with Apple Music on Sonos iOS app. I think after the third service added, the problem comes back for the third or fourth music service and more.  I will make a follow up with Sonos

    This did not work for me. Removed all my services and tried to start with Apple. still same message. 

    Did you also try the solution I’ve mentioned above? This solved the problem for me. Hope this will work for you too.

    airbag41
    Trending Lyricist I
    June 6, 2024

    I solved by myself this problem after I have done everything possible even with a Sonos agent. I am on 80.02.04 build.

    Remove all music services and re-add them beginning with Apple Music on Sonos iOS app. I think after the third service added, the problem comes back for the third or fourth music service and more.  I will make a follow up with Sonos

    This did not work for me. Removed all my services and tried to start with Apple. still same message. 

    Did you also try the solution I’ve mentioned above? This solved the problem for me. Hope this will work for you too.

    Yes, that is what I tried. I removed all music services and then started to add them back with Apple first. Wouldn’t work for apple. 

    Doofre
    Lyricist III
    June 6, 2024

    I solved by myself this problem after I have done everything possible even with a Sonos agent. I am on 80.02.04 build.

    Remove all music services and re-add them beginning with Apple Music on Sonos iOS app. I think after the third service added, the problem comes back for the third or fourth music service and more.  I will make a follow up with Sonos

    This did not work for me. Removed all my services and tried to start with Apple. still same message. 

    Did you also try the solution I’ve mentioned above? This solved the problem for me. Hope this will work for you too.

    Yes, that is what I tried. I removed all music services and then started to add them back with Apple first. Wouldn’t work for apple. 

    My solution was different: I completely reinstall my entire Sonos system by unplugging all my speakers and reinitiating them one by one to create a “new” Sonos setup (but kept my Sonos account). 

    Ionvet
    Contributor I
    June 6, 2024

    Same for me with Amazon Music and Deezer. 

      Janoabatedaga
      Enthusiast I
      June 7, 2024

      Hi again, I was finally able to add 3 Apple Music accounts by removing all the accounts that can then be re added through the Sonos Mac app which works perfectly, then proceed to add Apple Music accounts with a lot of weird bugs but they are working fine now. The issue with me really is a limit of around 5 accounts (including different accounts of the same service) when trying to add services from the IOS app. If it helps, I´m in Argentina. Hope everyone can fix their issues with this nightmare of an update.

      airbag41
      Trending Lyricist I
      June 7, 2024

      Hi again, I was finally able to add 3 Apple Music accounts by removing all the accounts that can then be re added through the Sonos Mac app which works perfectly, then proceed to add Apple Music accounts with a lot of weird bugs but they are working fine now. The issue with me really is a limit of around 5 accounts (including different accounts of the same service) when trying to add services from the IOS app. If it helps, I´m in Argentina. Hope everyone can fix their issues with this nightmare of an update.

      Weird my Mac OS app won’t let me try Apple Music. Says I need to use iOS to add it. 

        Janoabatedaga
        Enthusiast I
        June 8, 2024

        I misspoke, sorry. What I meant is that I removed all services, then was able to add AM through the Sonos iOS App, since my app only lets me add 5 accounts, I then re added all the other services trough the Mac App. Hope it works for you! 

          Geckos
          Lyricist I
          June 8, 2024

          I’ve had this issue since the new app was released but my experience is slightly different.
           

          I removed our Apple Music accounts because the reauthorisation constantly failed after the app was unleashed on us.

          Now, I can’t add our accounts back because Apple Music doesn’t even appear as an option on the iOS app. I have tried 2x iPhones and my iPad. 
           

          It does appear on the Windows app, but obviously I need to use an iOS device to add it back.

          Has anyone else come across this? 

          rsint
          Enthusiast I
          June 11, 2024

          I’ve had this issue since the new app was released but my experience is slightly different.
           

          I removed our Apple Music accounts because the reauthorisation constantly failed after the app was unleashed on us.

          Now, I can’t add our accounts back because Apple Music doesn’t even appear as an option on the iOS app. I have tried 2x iPhones and my iPad. 
           

          It does appear on the Windows app, but obviously I need to use an iOS device to add it back.

          Has anyone else come across this? 

          No, I can still see apple music as a service. I just can't add it.

          MichaNbg
          Trending Lyricist I
          June 17, 2024

          Problem is still Not solved

          Show more replies
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