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perrykos
Contributor I
May 21, 2024
Answered

I can’t add Apple Music on iOS app

  • May 21, 2024
  • 48 replies
  • 2491 views

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.

I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:

  1. resetting internet (including custom DNS per Sonos rep) 
  2. resetting Sonos system
  3. trying on different devices
  4. deleting, resetting app

Any ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”

If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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    Best answer by perrykos

    POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

     

    1. Created new Sonos account
    2. Initiated system transfer from current to new
    3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
    4. I logged in with the new account anyways and joined current system
    5. I was able to authorize Apple Music from there

    The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

    48 replies

    Show previous replies
    MichaNbg
    Trending Lyricist I
    June 3, 2024

    POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

     

    1. Created new Sonos account
    2. Initiated system transfer from current to new
    3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
    4. I logged in with the new account anyways and joined current system
    5. I was able to authorize Apple Music from there

    The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

    Thanks for suggesting this - I was eventually able to get it to work yesterday with a new account. I initially had the same problem adding Apple Music when transferring ownership to the new account, so I decided to remove all connected music services and start fresh. I was able to get Apple Music connected, but ran into issues as I added other services. As of right now I am stuck at a max of three services before I get an error when trying to add a fourth. In hindsight I’m wondering if removing all services would have worked on my old account, so I’d suggest others try that before going through the process of creating a new account.

     Did not work. I deleted several accounts so that only one was left. Still not possible to add Apple Music with the iOS app. But I can add all deleted accounts again with the macOS app. 
     

    the app is broken. 

      airbag41
      Trending Lyricist I
      June 4, 2024

      Just tried the new update. Same result. Even signed out and deleted the app and did a fresh install. No luck, still won’t let me add Apple Music. 

        Janoabatedaga
        Enthusiast I
        June 4, 2024

        I tried transferring ownership of the system to a new account and it made everything worse. My system is now split in two, might have to sell everything and move on to a different brand. 1 week trying to fix something that Sonos broke. The worst part is they don’t event pick up the phone. 

        MichaNbg
        Trending Lyricist I
        June 4, 2024

        Just tried the new update. Same result. Even signed out and deleted the app and did a fresh install. No luck, still won’t let me add Apple Music. 

        Same here. 

        rsint
        Enthusiast I
        June 5, 2024

        Just here to pile on and keep this thread on top.

        Have the same exact issue since the last update. Apple music connection broke, and after removing it, I can't add it back in. So no more atmos music in my system. Sonos is dropping the ball into a shredder right now. Have a sonos ace on the way today, but if I can't u it with apple music I might as wel send it back.

         

        Doofre
        Lyricist III
        June 5, 2024

        I would suggest to check this other thread as it solved this issue for me (not being able to add my Apple Music account to Sonos) without creating a new Sonos account:

         

          rsint
          Enthusiast I
          June 5, 2024

          Yeah, I'm not resetting all my sonos and not be able to true play any off the since they borked that too.

          Rhonny
          Prodigy III
          June 5, 2024

          You still can’t run Trueplay after yesterday's update?

          Zephyr3200
          Lyricist II
          June 5, 2024

          I solved by myself this problem after I have done everything possible even with a Sonos agent. I am on 80.02.04 build.

          Remove all music services and re-add them beginning with Apple Music on Sonos iOS app. I think after the third service added, the problem comes back for the third or fourth music service and more.  I will make a follow up with Sonos

            airbag41
            Trending Lyricist I
            June 6, 2024

            I solved by myself this problem after I have done everything possible even with a Sonos agent. I am on 80.02.04 build.

            Remove all music services and re-add them beginning with Apple Music on Sonos iOS app. I think after the third service added, the problem comes back for the third or fourth music service and more.  I will make a follow up with Sonos

            This did not work for me. Removed all my services and tried to start with Apple. still same message. 

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