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perrykos
Contributor I
May 21, 2024 11:42 PM UTC
Answered

I can’t add Apple Music on iOS app

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.

I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:

  1. resetting internet (including custom DNS per Sonos rep) 
  2. resetting Sonos system
  3. trying on different devices
  4. deleting, resetting app

Any ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”

If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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    perrykosAnswer
    Contributor I
    Jun 2, 2024 9:40 PM UTC

    POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

     

    1. Created new Sonos account
    2. Initiated system transfer from current to new
    3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
    4. I logged in with the new account anyways and joined current system
    5. I was able to authorize Apple Music from there

    The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

    View in thread

    48 replies

    ohyeahpaulchin
    Lyricist I
    May 23, 2024 8:14 PM UTC

    Having the same issue.  I wasn’t able to play anything from Apple Music (through the updated Sonos app), and re-authorisation wasn’t fixing things.  I removed my Apple Music account, and when I attempt to re-add it, I keep getting an error screen that says “Apple Music wasn’t added; Something went wrong. Please try again.”

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      perrykosAuthor
      Contributor I
      May 23, 2024 9:41 PM UTC

      exactly what led to my issue, honestly makes me feel better knowing that it’s not an isolated issue. there was an update to the app pushed out right before I had my issues so I’m hoping that it’s just another temporary glitch as they figure it out

      Translate
        luke-g
        Lyricist I
        May 23, 2024 11:58 PM UTC

        I am having the same issue and unfortunately updated app doesn’t solve the problem. 

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          airbag41
          Trending Lyricist I
          May 27, 2024 1:04 PM UTC

          Same issue here. Tried multiple devices to re add Apple Music and keep getting check your  internet message. 

          Translate
            User502896
            Lyricist I
            May 28, 2024 8:44 AM UTC

            Same for me. I tried to add Apple Music and Spotify on iOS, but I can’t.
            I tried also to:

            • reboot my router
            • unistall and reinstall Sonos App (latest version) on my iPhone
            • log off and log in into Sonos App
            • add service using another device
            • add service using the home button
            • add service using the account button (Account/Content Services/Add Content Services)

            But it does not work. I see the error “Something went wrong. Please try again.”

            Besides, the last version of Sonos App is terrible in terms of performance and functions.

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            Janoabatedaga
            Enthusiast I
            May 29, 2024 10:16 PM UTC

            Having the same issue, did anyone manage to fix it? The worst part is Sonos support made me delete Apple Music to add it again because it was loading super slowly in the new App. Currently impossible to reach them by phone. :(

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            perrykosAuthor
            Contributor I
            May 29, 2024 11:45 PM UTC

            Having the same issue, did anyone manage to fix it? The worst part is Sonos support made me delete Apple Music to add it again because it was loading super slowly in the new App. Currently impossible to reach them by phone. :(

            nope, still haven’t found a solution. Sonos tried to set up an appointment time with me for “advanced” troubleshooting but there isn’t any availability until mid-June

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            Janoabatedaga
            Enthusiast I
            May 30, 2024 1:17 AM UTC

            OMG, mid June? Why are they like this, I don’t understand. I spent over two hours trying to get in touch with them with no luck. I even tried adding Apple Music by switching the whole system to a new ISP with no luck. Can’t believe it. Sonos really messed up here, and they don’t even want to acknowledge it. Disappointed to say the least. 

            Translate
            perrykosAuthorAnswer
            Contributor I
            Jun 2, 2024 9:40 PM UTC

            POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

             

            1. Created new Sonos account
            2. Initiated system transfer from current to new
            3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
            4. I logged in with the new account anyways and joined current system
            5. I was able to authorize Apple Music from there

            The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

            Translate
              Janoabatedaga
              Enthusiast I
              Jun 2, 2024 9:45 PM UTC

              My best guess is that the problem is related to Sonos account since the mac app that doesn’t require you to log in to add services works just fine. I’ll wait until I can get in touch with Sonos support to see if they can help. Don’t wanna risk breaking the system even more lol. 

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