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perrykos
Contributor I
May 21, 2024
Answered

I can’t add Apple Music on iOS app

  • May 21, 2024
  • 48 replies
  • 2491 views

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.

I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:

  1. resetting internet (including custom DNS per Sonos rep) 
  2. resetting Sonos system
  3. trying on different devices
  4. deleting, resetting app

Any ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”

If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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    Best answer by perrykos

    POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

     

    1. Created new Sonos account
    2. Initiated system transfer from current to new
    3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
    4. I logged in with the new account anyways and joined current system
    5. I was able to authorize Apple Music from there

    The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

    48 replies

    Show previous replies
    Janoabatedaga
    Enthusiast I
    June 2, 2024

    I have another theory that could work, i read that you can transfer sonos ownership to yourself, aka the same account, that might reset something and allow services to be added again, but haven’t yet tried that. 

    perrykosAuthor
    Contributor I
    June 2, 2024

    I have another theory that could work, i read that you can transfer sonos ownership to yourself, aka the same account, that might reset something and allow services to be added again, but haven’t yet tried that. 

    that’s what I tried first actually and nothing happened, so I hit my breaking point of “if it breaks and forces a full restart, that might fix it anyways.” 

    I did this all on the same iOS device, by the way, and didn’t have any issues while doing it -- actually had the TV on during and everything ungrouped but audio stayed on through Amp. All of my services that were connected stayed connected, I didn’t have to reset any of my devices and Apple Music connected seamlessly.

     

    And agree, it’s definitely related to the Sonos profile, I have no idea how or why.

      MichaNbg
      Trending Lyricist I
      June 2, 2024

      Sonos must also screwed up their backend systems with their last Platform update. Just ridiculous  what happens…

      Janoabatedaga
      Enthusiast I
      June 2, 2024

      Just to clarify, the fix would be to create a new Sonos account and then transfer the system to the new one? I’m afraid voice services would need to be added again and there’s currently an outage to add Alexa 🥲.

      perrykosAuthor
      Contributor I
      June 2, 2024

      Sonos must also screwed up their backend systems with their last Platform update. Just ridiculous  what happens…

      it was enough to drive me crazy that if I couldn’t fix it I was willing to sell everything — Apple Music is how I get atmos quality — but hilariously enough, almost all the issues I’ve had with the new app are gone since I transferred ownership. Really seems there might be some sort of weird leftover backend data that messed with some accounts, but this is all anecdotal-based guessing of course

      perrykosAuthor
      Contributor I
      June 2, 2024

      Just to clarify, the fix would be to create a new Sonos account and then transfer the system to the new one? I’m afraid voice services would need to be added again and there’s currently an outage to add Alexa 🥲.

      YMMV, but that’s the only way I was able to get it to to work. Alexa was able to be added to everything once I did so, and all of my settings except trueplay remained.

      With how finicky the system is I would def be hesitant if you are still able to play any other way or if it isn’t a deal breaker, but somehow the transfer didn’t break anything in my setup and actually solved all of my current issues

        MichaNbg
        Trending Lyricist I
        June 3, 2024

        Sonos must also screwed up their backend systems with their last Platform update. Just ridiculous  what happens…

        it was enough to drive me crazy that if I couldn’t fix it I was willing to sell everything — Apple Music is how I get atmos quality — but hilariously enough, almost all the issues I’ve had with the new app are gone since I transferred ownership. Really seems there might be some sort of weird leftover backend data that messed with some accounts, but this is all anecdotal-based guessing of course

        I really think, that they crashed some parts of server saved profiles or messed up with some API between the local app and their online services.

        perhaps it’s really an API thing, that will be fixed with an update, because if I use the macOS App to add music services to Sonos, it works. I added two TIDAL profiles yesterday with the macOS app. Impossible with the iOS or Android apps. “unexpected error”

        Just Apple Music is not possible to add, if you select Apple Music in the dialouge the macOS application tells you, that for AM you have to use the iOS or Android app… which taadaaaa brings unexpected errors if you try to.

         

         

        airbag41
        Trending Lyricist I
        June 3, 2024

        When I try to add Apple Music on MacOS it says I can only do it on an iOS device. My MacOS app seems up to date. Am I missing how this could be done?

        MichaNbg
        Trending Lyricist I
        June 3, 2024

        macOS is not iOS and sonos (or apple?) only wants this action on iOS (or Android)

        Jmann52
        Lyricist I
        June 3, 2024

        POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

         

        1. Created new Sonos account
        2. Initiated system transfer from current to new
        3. This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
        4. I logged in with the new account anyways and joined current system
        5. I was able to authorize Apple Music from there

        The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

        Thanks for suggesting this - I was eventually able to get it to work yesterday with a new account. I initially had the same problem adding Apple Music when transferring ownership to the new account, so I decided to remove all connected music services and start fresh. I was able to get Apple Music connected, but ran into issues as I added other services. As of right now I am stuck at a max of three services before I get an error when trying to add a fourth. In hindsight I’m wondering if removing all services would have worked on my old account, so I’d suggest others try that before going through the process of creating a new account.

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