I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:resetting internet (including custom DNS per Sonos rep) resetting Sonos system trying on different devices deleting, resetting appAny ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:Created new Sonos accountInitiated system transfer from current to newThis didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?I logged in with the new account anyways and joined current systemI was able to authorize Apple Music from thereThe catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

Hi again. I found a solution that works for me. I copied it from another post, these are the steps I followed (in my case I have a Sonos Five and a Sonos Arc, but the steps are the same):I have a few Sonos so I powered them all off.Rebooted my router.I did a full reset on the first speaker (a One in this case)Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored inthe Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)Setup completed and I could then add in all my services!I then reset the other powered off Sonos.Joined to the new system\group I created above.All the services carried over that I setup aboveJob done!So much for the simplicity of Sonos. Going through all of that is a major headache depending upon the number of Sonos products in the household. Not a swipe at you, and I appreciate you’re being helpful, but Sonos has truly messed this up and I might as well eBay my products and opt for a different product. They have lost my loyalty.

P

perrykos

Contributor I

Answered

I can’t add Apple Music on iOS app

Forum|Forum|2 years ago
May 21, 2024
48 replies
2491 views

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.

I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:

resetting internet (including custom DNS per Sonos rep)
resetting Sonos system
trying on different devices
deleting, resetting app

Any ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”

If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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Best answer by perrykos

POTENTIAL FIX: Okay, I’m not sure what exactly triggered the ability for me to add Apple Music back, but here is what I did:

Created new Sonos account
Initiated system transfer from current to new
This didn’t go through because of my Play:3, so there is a chance that if it works for somebody else, this might allow you to skip the new steps?
I logged in with the new account anyways and joined current system
I was able to authorize Apple Music from there

The catch? I switched back to current profile and was unable to play music, but on new account it works. So might be worth staying logged in to original account somewhere if you have an extra device

Show previous replies

A

airbag41

Trending Lyricist I

Problem still happening for me as well

L

Lghavel

Lyricist I

Experiencing this as well. I had no problems with the app till now..

A

airbag41

Trending Lyricist I

Still an issue after update. I have tried everything.

U

User502896

Lyricist I

Hi again. I found a solution that works for me. I copied it from another post, these are the steps I followed (in my case I have a Sonos Five and a Sonos Arc, but the steps are the same):

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

KenS

Enthusiast II

Hi again. I found a solution that works for me. I copied it from another post, these are the steps I followed (in my case I have a Sonos Five and a Sonos Arc, but the steps are the same):

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

So much for the simplicity of Sonos. Going through all of that is a major headache depending upon the number of Sonos products in the household. Not a swipe at you, and I appreciate you’re being helpful, but Sonos has truly messed this up and I might as well eBay my products and opt for a different product. They have lost my loyalty.