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Contributor I
May 8, 2024

How to Rollback to S2?

  • May 8, 2024
  • 67 replies
  • 4841 views

Please provide a rollback option to S2.
 

The new app was advertised as a feature upgrade.  No mention of feature losses.  

We got feature losses and no warning.  No informed choice to delay the “upgrade.”
 

I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP.

 

Now you expect your user base to wait months to return to feature parity.  Months.  

 

Do you realize how ridiculous this is from a user perspective?
 

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67 replies

Trending Lyricist I
May 11, 2024

I hate this thing. You’ve rendered my system fairly useless. My music library which is on my network has drive is nowhere to be found. A speaker that was previously used and no longer used shows up as a kind of default in the new app. Network connectivity is lousy. Thank god I said no to the upgrade on my iPads. My phones is now worth;rss in controlling any of the 12 speakers I own. 
 

please give us a roll back. 

Lyricist I
May 11, 2024

Please provide a rollback option to S2.
 

The new app was advertised as a feature upgrade.  No mention of feature losses.  

We got feature losses and no warning.  No informed choice to delay the “upgrade.”
 

I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP.

 

Now you expect your user base to wait months to return to feature parity.  Months.  

 

Do you realize how ridiculous this is from a user perspective?
 

Do we have an ETA on when this will be fixed ( in whatever form that is)? If it is months, then I'm out (14 speakers)? I'm routing random music through my TV at the moment, since my preferred streaming services and network services are now gone. 

Not to be a princess, but this is a really bad strategy, business-wise. Yes, it's a big loss to rebuild a house-wide system, but since it currently doesn't work at all, there is only so long I'm willing to wait before I call it a write-off and abandon the platform. The conversation will progress in short order to talking about alternatives.

If there is a script that will rebuild the previous service connections and library organisation, that's fine. But if I have to reorganise everything to accommodate this, I might as well so it on a new platform that hasn't burned me.

Next time, warn us.

Headliner I
May 11, 2024

Any official answer from Sonos?

Give us back the old app until this mess is cleaned up and clarified!

Contributor I
May 11, 2024

Hey Gazebo, I’m already looking, but didn’t switch yet. Like you I also use the tv to play music but that’s a bogus workaround. I’m holding out for a fix. Very disappointed. I used to believe in Sonos. 

Contributor I
May 11, 2024

It seems like they have us on Ignore so far. 

This is only opinion, but have a look at SONO stock price and flat-to-declining sales since 2021. Sonos executive “leadership” is betting the farm on new product sales to turn this around. I would guess they are forcing premature releases over their tech team’s objections. Since this release would have been malpractice for any software professional.

Hola Sonos, rollback por favor?

Contributor I
May 12, 2024

+1 the new app is horrible. How could they get it so wrong

Barmee
Enthusiast I
May 12, 2024

Please provide a rollback option to S2.
 

The new app was advertised as a feature upgrade.  No mention of feature losses.  

We got feature losses and no warning.  No informed choice to delay the “upgrade.”
 

I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP.

 

Now you expect your user base to wait months to return to feature parity.  Months.  

 

Do you realize how ridiculous this is from a user perspective?
 

100% agree. Can no longer add songs to the queue (a basic day one requirement!) and can no longer balance my paired speakers. 
So annoyed with Sonos right now - how can they release this new app and then not even be available at the weekend to address customer questions (surely most customers will be using their systems at the weekend!).

Contributor I
May 12, 2024

SO. DISSAPPOINTING. AWEFUL!  Was entertaining 50+ this weekend, and kept having issues with our SONOS system due to new software update.  Friends thought it was a POS.  Thankfully later I realized I did not update it on my iPad and was able to salvage.  Just sad I have to walk around with my iPad versus iphone to change music outside now.  Don’t worry - friends who were in attendance have no interest in SONOS at all for future speaker/music options.   

 

GIVE US AN OPTION TO REVERT BACK ASAP!!!!!!  Such *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Lyricist I
May 14, 2024

Adding my voice to the chorus of massively disappointed and frustrated users with the latest "upgrade". Not only did we loose functions, the app stability was an absolute nightmare. Nothing worked, everything was laggy, glitchie and utterly unworkable. Completely useless as an app. 

 

Thanks to those who pointed us to the old APK on Android. I've gone back to the March version and I'm back in business. 

Contributor I
May 14, 2024

The new app won’t even keep the settings for my 3 speaker system.  I have to edit the speaker selection after each change of music/artist/playlist.   This app has so many flaws - it’s a disaster.