Can't add folder to music library (913)

I’m anticipating an update on 31st July.  Sonos can then still claim to have met their target release date of “July”.

Still very unhappy with their performance during this charade...

It’s Sonos’ own set-target, but if the pre-release testing perhaps doesn’t pan-out, then I’d rather wait longer for any postponed update, than have one that presents issues for the majority.

That said, it’s nigh on impossible to cater for every system scenario, so it’s likely some will encounter difficulties, but hopefully that will just be a small minority.🤞

I agree that it’s better to wait and get it right rather than rush things through and fail to spot some outstanding issues.

I just hope that the company’s testing regime is more effective this time than for the last update.  To miss something as obvious as the inability to access a local music library is unforgivable.

I don’t think they missed access to a local library as that’s working here. The issues around the access is mostly due to the changes that were introduced and were ‘by design’ and mentioned by Sonos prior to the May 7th update.

The SMBv1/HTTP library sharing protocols were removed due to the widely publicised security concerns - Microsoft, Apple, Google, Amazon and other major players have stopped using the SMBv1 protocol, so the library sharing in the new App is now SMBv2 (or higher) only - it means users have to upgrade their library share to that secure protocol before things will work.

Anyhow it’s working okay here in the new App. The update that’s due in July is mostly for being able to search that library and index it etc. or add a brand new SMBv2 library which are features currently available now via the Windows and MAC controller Apps. See this helpful Sonos Support link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

I following the guidance when it was first published and it didn’t resolve the problem on my Mac.

The fact that the next update is planned to include both “Local music library search and playback” and “Create and edit local music library” suggests to me that Sonos are aware that there are still unresolved issues (maybe just for Mac users?) in this area.

Maybe see if the video here will assist you..

https://youtu.be/kjhKhDuvgDY

Thanks Ken, I’ll give it a go.

Since my previous post I have installed the latest app update (Version 16.3) on my Mac.  The 913 error is still generated, so I thought I’d give Sonos a call to see if they had any suggestions to help me out.

The recorded message about being aware of problems with the app still answers telephone calls, but I held on to see if I could speak to somebody.  The wait time was assessed as 75 minutes, so I guess there are still quite a few people like me who have been unable to resolve the problems by other means.

I think wait times vary by country and in some cases there’s a call-back process depending on the local service available. The calls though can be all sorts of things from issues with device setup or the more recent App crashes seen on Samsung devices. Quite a number of MAC users around the community here have managed to sort the 913 error using the advice in that YouTube video, so I hope it helps you sort it.👍

I’ve spent some serious time following both the printed guidance issued by Sonos and now also the video guide that you so kindly provided for me.  I think (!) I’ve followed each of them but I’ve still had no success.  It may well be me getting something wrong, but really it shouldn’t be this hard to get back a facility that worked so well before the app update.

I’m very grateful for your attempts to help me, but I think I will have to give Sonos another call during the week.  Unfortunately the 75 minute wait I referred to was assessed after I’d narrowed down the choices to just getting help with the app, but I’ll give it a try.

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

1. I have a PC. Not a Mac.
2. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
3. Right click on the folder
4. Select “Properties” from menu
5. Select “Sharing” tab
6. Click “Share...” button (opens “Network Access” window)
7. Select your SONOS system from the pulldown menu in the center of the window.
8. Click “Share” button at the bottom of the “Network Access” window 
9. It took SONOS 10 minutes to add my library of 10K+ songs

 

Same issue here, tried many times and connect sonos customer service, but there is no idea for this .
But now resolved, And now is work!  Thank everyone and thanks Scrubbrush, Nk32.

have been trying to figure out for months and finally tried this and 100%works! Try this if you are on windows 10.