Can't add folder to music library (913)

Thanks to the Sonos community and DXNY for the Windows fix -- really quite simple. I don’t understand: a.) how Sonos’ update team didn’t have a test bed to catch this problem; b.) didn’t send out a prior notification of this kind of change; c.) didn’t embed a notice in the actual update itself; d.) could have sent out an update of this type just before a long weekend; e.) made users wait for 2+ hours for support call assistance; and f.) by now have sent out an apology to users for the disruption. Somebody in the service and support team needs to be looking for a new job.

I finally got this to work as changing the file sharing properties alone didn’t work and I was still left with the 913 error.

What I did was create a new music folder on C:drive then transfer all my content into that folder and delete the old one then followed the above steps and it worked.

Here is the solution for Windows for the local library error bug with code (913), read the image from left to right.

 

thanks it worked for me can play my music from pc and phone app again i dont understand french but i figured it out

All dead!  So I reinstalled my wired Bose for my Master Bath until the big fix! 

Curses to Sonos.  What a terrible company.  Never again.

I’m bailing out.  Denon, Bose, audioengine, Echo...anything but Sonos.

Just received my new Sonos 5 today.  I already have a couple play 1s and a couple old 5s.  To my extreme disappointment, while trying to add my new speaker, I was forced to do some updates.  Those updates ruined my connection to my library on my newer mac.  I have tried everything under sun, yet I cannot get past the 913 error code to restore the connection to my library.  It sure would be nice if SONOS could just be upfront and let us know when this will be corrected.  I almost never use my streamers, so my speaker collection is now my brick collection.  Please help.

The sonos app is really terrible. my music folders disappeared and I get error 913 when I try to add it. After I shared, I was able to add one folder. But I cannot add another with was already there. There seems to be a cache of the folder name and I have to change the folder name. The worst experience. Built without any UX in mind

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

1. I have a PC. Not a Mac.
2. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
3. Right click on the folder
4. Select “Properties” from menu
5. Select “Sharing” tab
6. Click “Share...” button (opens “Network Access” window)
7. Select your SONOS system from the pulldown menu in the center of the window.
8. Click “Share” button at the bottom of the “Network Access” window 
9. It took SONOS 10 minutes to add my library of 10K+ songs

 

Hi Scrubbrush, my problem is my options on my NAS drive don’t look like that, they look like the below. I’m stumped.

I shared the folders. But it did not help. I want to link a folder on dropbox connected to my computer. 

I have an iMac and like all of you keep getting the 913 I am a novice as far as computers are concerned  so difficult to follow all the tecky stuff.  I use the Mac for my Sonos that I have throughout my house, 3 play ones, play five and play three and a roam and can't get it working because of 913.  up until now I have been so happy with my Sonos but if I hadn't invested so much money in the system would not  recommend it to anyone.  Should we be talking about compensation here, Its been two weeks or more since the 913 why can't they get the fix out quicker - tis a worry