Can't add folder to music library (913)

Thanks @nk32 for this solution. I followed the steps you laid out and it didn’t work for me initially. I had to do the following extra step, as I created a second user account to my PC ‘sonos’ so I had to:

Properties > Security > Edit > Add ‘sonos’ (Read & execute / List folder content / Read), and after re-starting Sonos app, i was able to reconnect my music library :)

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

1. I have a PC. Not a Mac.
2. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
3. Right click on the folder
4. Select “Properties” from menu
5. Select “Sharing” tab
6. Click “Share...” button (opens “Network Access” window)
7. Select your SONOS system from the pulldown menu in the center of the window.
8. Click “Share” button at the bottom of the “Network Access” window 
9. It took SONOS 10 minutes to add my library of 10K+ songs

 

Same issue here, tried many times and connect sonos customer service, but there is no idea for this .
But now resolved, And now is work!  Thank everyone and thanks Scrubbrush, Nk32.

I am 66 years old and have been using PCs since the early 90s. Sometimes I wish I could reclaim all the hours I have wasted fixing things that used to work and then didn’t because of updates. Thanks to all of you who have offered solutions. I think my music library is now loading but looking forward to getting back the Queue and ‘Play next’ functionality that was working just fine until the update. Don’t suppose there’s any hope of getting back the ability to control the volume via my Ipad’s buttons, but hey I can’t have everything. 

It’s a shame and obviously noticeable that Sonos does not put the same level of effort or investment into its software development business unit.  The leadership there must realize (just like Apple) that they are a software company that also sells hardware.  When they realize that and make the necessary pivot, they will hopefully become a better company.

Currently using Plex in the Sonos app as a workaround since my local library stopped working with the recent app update.

Too soon to tell if it’s a worthwhile option but curious if I’ll be able to get my library working again through the official route.

When I try the steps above I get a “Your Folder Can’t be Shared” error.  Anyone else experience that?

Update: Okay, I went into advanced sharing and allowed full access to the folder and it was able to be shared.  However, I still get the 913 error.

Hi I did that yesterday and it felt very intrusive and made me uncomfortable.  They created two user accounts in Windows and I still can’t figure out why they created two.

My music library was on my ReadyNAS Duo years ago. 
loaded some music onto it from the Mac.  Folder permissions look good.

I can play the NAS music in the Mac’s music app.

sonos app on the Mac is still denied access to the folders (913)

Whatever is going on! Shame on you Sonos.

I play my music from a folder on my C: drive. (Windows 10 OS) I went to the ‘share’ settings through the right click properties menu. Gave the said folder full share permissions (can’t remember the exact steps - just followed my gut. 

Then back to the Sonos app on my PC. then Manage - then Music library settings.

Navigated to my folder of music files, set it as my choice. 

Then Update Music Library Now. Got the spinning ‘I’m thinking’ wheel. Waited. Waited some more.Still more spinning. Assumed that nothing would eventuate. Made a cuppa and came back expecting the worst.

But…..BINGO!!!!

My music library is back, just as it was before and I can play whatever I choose.

I’m no computer whiz so I was amazed when it worked and made my first ever post to any discussion forum.

Good luck with that!  Let me know if they help you figure it out!