Contributor I

Answered

Can't add folder to music library (913)

Forum|Forum|2 years ago
May 15, 2024
154 replies
27051 views

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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Best answer by Sunocoz

On a Mac, the only solution I’ve found that will accept the music library is the NAS option. You need to either copy the entire apple music library to a NAS and point Sonos at the folder there with a NAS user/pass or figure some way to trick Sonos into thinking your folder is on a NAS. Good luck.

P.S. I think I read somewhere that this will be fixed in June sometime which is a long time to go without music library. :-(

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WishYouWereHereXT

Lyricist III

I trust you guys at SONOS are ashamed of you, aren’t you ?

J

jkpowell

Lyricist III

The iPhone app is a mess and now I can’t get my library to work and I’, getting this 913 error… Using the Mac app was their workaround for the app not working… What a garbage app from a garbage company.

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wycroft

Enthusiast I

My Sonos system is used almost exclusively for playing music in my iMac music library.

The app updates for my iMac and my iPad have completely screwed the connection between the system and my music library, so I now have a number of black “bricks” around the the house that do absolutely nothing.

I have uninstalled and reinstalled the app on my Mac, but still get the 913 error message, and am unable to reinstate my music library on the Sonos system.

The lack of any apparent urgency from Sonos to fix this major blunder is astonishing!

R

robokitty

Enthusiast II

“please be patient. We (Sonos) know that the app we forced on everyone is totally broken, but we thought it would be really funny if we could brick your huge investment in our products. We really promise that we will fix when we have time” - not really from Sonos.

M

Melikou1

Lyricist II

Well, somehow between some of the suggesting given above and an old blind squirrel finding a nut once in a while, I was able to reconnect my Library. My main computer is a Mac, but I have a stripped down an older PC laptop that was my mother-in-laws before she passed away that acts as my music server. Old, slow, but it works pretty well. And I have the Music folder backed up to 2 independent memory devices that are not connected to the network.

I’m just a bit worried that I opened the system to the gates of Hell by allowing outside devices do see. But after the drive was recognized, I went back into the security setting and toggled it back to the more secure setting. So hopefully, the dogs of Hades don’t come streaming in…

Now I’m just super pissed that I can’t access through the app on my iPhone, and the freaking music timer doesn’t work! WTF? I set that up to put me to sleep probably 4 nights a week. I’m a grouchy old man to begin with, and now I’m really pissed.

This was such a good system for me when I made the investment between 2016-2020 or so. I have 5 Play1, a Play3 and the Soundbar and Sub, so my expenditures haven’t been minimal.

Fix it Sonos!

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richardseguin

Contributor II

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

I have a PC. Not a Mac.
Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

Thank You: I Tried and It Works Perfectly

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richardseguin

Contributor II

Thank you: works perfectly to resiolve the problem

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wycroft

Enthusiast I

So pleased for everyone with a PC. However I can’t afford, and do not wish, to switch from my Mac to a PC, so it looks like I’m stuck with the problem until Sonos decide to get their act together.

In the meantime, just to rub it in, Sonos have sent me an email. No, not to apologise or to let me know that a fix is on the way. Instead they thought that I would like to know that “our most requested product is coming soon”. Thanks for that.

My most requested product is a fix for their disastrous update...

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tim_50

Enthusiast II

My Music Library has totally disappeared. I cant even try to add it back. I fired up ye old trusty desktop controller on the PC and it did give me an option to add a music library but got the 913 error. It seemed to have deleted the existing library that was set up prior to updating the toxic hellscape of an app the released. Wish I could turn back time and not clicked to update

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Xris

Contributor I

… Wish I could turn back time and not clicked to update

You can’t. I tried uninstalling then installing the Controller version I downloaded last Dcemeber, and which worked with my local folder. The older version checks for updates, and forces you to upgrade. If you select “Not Now”, you can’t do anything with it.

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