After the update this week, my Sonos can no longer access my iTunes Music Library.

I see they monitor these forums for code of conduct, but apparently not to troubleshoot or help us. Typical.

Moderator edit: We love to, but we are currently tied up with just reading all the posts coming in. We will get round to addressing concerns once things die down enough that we have enough time in the day. This is not a support channel, however - if you need help, please call our support team.

6/5/2024

Today’s app update helped. I could get my itunes library back, but it can’t find my current playlists. It has all the old playlists from 10years ago? I’ve added permissions to the 2 hard drives for sonos/itunes. Also added permissions to the individual folders. Any other ideas guys? We’re getting closer! 😀

Help. I’ve been trying to get my iTunes playlists back since the update. I’ve tried everything in these forums, and can’t seem to point sonos to the correct folder. Please help? 
Thank you
-chaz

Also want to chirp that not having access to my 2k+ songs I've already paid for really sucks without access to my music library. Sharing the music folder on the network produced zero results for me Sonos still unable to add the folder.

Ok guys, don’t know if there was another app update or not….but I got the sonos app to see my playlists. I opened iTunes, and File> Library> Export Library…  I exported to my Music folder. Then opened the sonos app Manage> Music Library Settings> added the Music folder. Then the sonos app went to work, and my iTunes playlists are back! I hope this helps you guys!

Since the last major Sonos update I can’t access iTunes Playlists on my Mac.  Sonos has been unable to help at all.  I’ve been on the telephone for hours with them.  Apple tech even tried to help me yesterday for over an hour and he concluded that the issue needs to be sorted out by Sonos.  When will this happen?  My iTunes playlist are my ONLY source of music, and it’s been that way since purchasing Sonos over 12 years ago.

Any one had any success ?

Plenty of people have had success following these updated instructions:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Mine is working again. I even let it update again. BUT I am on Windows. 

I had to go into Windows and share the folder(s) w My Music library to the Sonos app that I could see on my internet. Then go back into Manage and reselect in Sonos. I have access to my local music on my C drive and to my playlists, which are imported from iTunes. The app itself, on my iPhone,seems to have lost some functionality and Sonos gets confused more easily over what’s playing on what speakers but it is basically back to working. I figured out the fix by reading the Sonos Community Blog, not Sonos Support.  They seemed as confused as everyone else    

i did this fix back in the begin of June and it has been working since