After the update this week, my Sonos can no longer access my iTunes Music Library.

I spent literally hours on the telephone with Sonos people who didn’t know of this issue and could not help me solve it.  Eventually, I found a Sonos technician who knew a workaround solution and it has been working fine ever since.  So, THERE IS A SOLUTION!  He pointed out that you can play your Sonos playlist any time FROM the iTunes APP TO your Sonos speakers.  So, as an alternative to the Sonos issue, you could try that.

Sadly  I had a technician once who couldn't solve it.

I have called numerous times ,waited twenty minutes to be just disconnected.

I have a Mac OS Catalina and m1 which started shadowing iTunes library etc since update….stumped

Maybe see if this LINK will assist you to resolve your issue.

I have given up on Sonos but still follow the thread.  I clicked through to the LINK and was greeted by an ad.  Aw Com’on.

RE:  Loss of Music Library as a Sonos Music Option

This happened following a Sonos update in May, 2024.  Sonos didn’t foresee this issue and will fix it in a future Sonos update (they say mid-Jun, 2024).  [that didn’t happen].  The following describes a work around I learned from an upper level Sonos tech on a phone call to me on June 11, 2024.  I made these notes shortly thereafter.  Hopefully my memory was correct.  Basically, the workaround involves setting up a new User named Sonos…

I’ll describe how Sonos has set this up for me, right now (I’m still using it today, July 12, 2024) …

Apple > System Settings > General > File Sharing (turn on, then click on the info button).

Sonos is set up as a User with Read & Write permissions.  Click on Options (bottom of screen) > Turn “on” (check) Sonos & John Doe.  Turn “on” (check) “Share files and folders using SMB”.  Any Password that was used = “password”.  DONE!

Go to Apple > System Settings > General

NOTE:  Local hostname is “Johns-MacBook-Pro”.  You can read this near the bottom of the screen.  this is the path or hostname you will need when you set up the new User in the Sonos App.

SONOS > Manage > Music Library > Settings > Folders.  It is now set up and working as Folder: Music; Path:  /Users//johndoe/Music

In the future, if you need to set this up again using this same work-around

SONOS > Manage > Music Library > Settings > Folders > click on the + > Add Music Folder > Network device > then type in the path “johns-MacBook-Pro.

AN ALTERNATE WAY TO PLAY YOUR SONOS MUSIC LIBRARY, including PLAYLISTS when the Sonos App is not working - vie Apple Airplay. 

Click on the Apple “Music” App.  This is where ALL of your iTunes are located.  You can see all hter.  You can see the Playlists.  Here you can click on any specific song OR a Playlist.  Example - Click on a specific Playlist.  Then look on the top, right menu bar for a RED, circle-ish LOGO.  This is the Apple TV logs.  Click on that.  From the menu that appears you can choose the ROOM that you would like the music to play in, and then simply press the PLAY button and the Playlist (or whatever you choose) will start to play via Apple AirPlay.

All of this would not have helped me as my computer is Windows.  I don’t have users on my computer and don’t want to try managing them just for this.  What did I do?  I bought Apple speakers and can play just fine.  As I was typing this I got a survey asking if I would recommend Sonos speakers because the community is welcoming.  I feel welcome by the community but not by the company.

And your Apple speakers can access your library over a share? Or you using iCloud music library? Only I’m sure Apple only support SMBv2 (or higher) shares aswell - long before Sonos switched to SMBv2 (or higher) with their latest App?

this sucks big time.

Can we get a solution?

The solution is to share any local library using SMBv2 or higher. Perhaps see if this Sonos Support link might assist you to resolve the issue:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos