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After the update this week, my Sonos can no longer access my iTunes Music Library.

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I am running Windows 10 and the music is all digital on both my C drive and the Cloud. After the update, now Sonos can no longer see/read my Apple Music Library. My whole system is now basically useless. I can bluetooth to my Move but … really? if that’s all i want to do I don’t need Sonos.This worked fine until the update. No warnings. Nothing. Just no longer works.

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sean de Vries

Lyricist III

this sucks big time.

Can we get a solution?

The solution is to share any local library using SMBv2 or higher. Perhaps see if this Sonos Support link might assist you to resolve the issue:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Thanks Ken but that attachment gives everything except an Aussie contact # .The Australian Sonos technicians are currently overwhelmed and not taking any calls .

Since the update , I can’t access anything via Sonos on my library

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Ken_Griffiths

this sucks big time.

Can we get a solution?

The solution is to share any local library using SMBv2 or higher. Perhaps see if this Sonos Support link might assist you to resolve the issue:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Thanks Ken but that attachment gives everything except an Aussie contact # .The Australian Sonos technicians are currently overwhelmed and not taking any calls .

Since the update , I can’t access anything via Sonos on my library

So have you shared your library folders using SMBv2 (or higher?). If not, then that link shows what you need to do. You haven’t elaborated on the type of share you’re using, otherwise I might have been able to point you to some further support links too.

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S

sean de Vries

Lyricist III

this sucks big time.

Can we get a solution?

The solution is to share any local library using SMBv2 or higher. Perhaps see if this Sonos Support link might assist you to resolve the issue:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Thanks Ken but that attachment gives everything except an Aussie contact # .The Australian Sonos technicians are currently overwhelmed and not taking any calls .

Since the update , I can’t access anything via Sonos on my library

So have you shared your library folders using SMBv2 (or higher?). If not, then that link shows what you need to do. You haven’t elaborated on the type of share you’re using, otherwise I might have been able to point you to some further support links too.

No, File sharing won't allow from any devices

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Ken_Griffiths

So have you shared your library folders using SMBv2 (or higher?). If not, then that link shows what you need to do. You haven’t elaborated on the type of share you’re using, otherwise I might have been able to point you to some further support links too.

No, File sharing won't allow from any devices.

So did you follow the instructions provided in the link I posted earlier to setup your local library share using the higher version of the SMB protocol?

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S

sean de Vries

Lyricist III

So have you shared your library folders using SMBv2 (or higher?). If not, then that link shows what you need to do. You haven’t elaborated on the type of share you’re using, otherwise I might have been able to point you to some further support links too.

No, File sharing won't allow from any devices.

So did you follow the instructions provided in the link I posted earlier to setup your local library share using the higher version of the SMB protocol?

yes

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Ken_Griffiths

So did you follow the instructions provided in the link I posted earlier to setup your local library share using the higher version of the SMB protocol?

yes

It should work then. What were the steps you took to setup the share? And how did you add/index the library?

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S

sean de Vries

Lyricist III

So did you follow the instructions provided in the link I posted earlier to setup your local library share using the higher version of the SMB protocol?

yes

It should work then. What were the steps you took to setup the share? And how did you add/index the library?

I have a sonos tech online now

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