After the update this week, my Sonos can no longer access my iTunes Music Library.

I’m sort of glad it isn’t just me. Is this worldwide? How do we get in touch with sonos? This is unacceptable!

(800) 680-2345

that is the customer service line

i spoke to someone yesterday

mine is working now. it seems they may have pushed some fixes monday?

but what i did was go into the Windows music folder, where my music is all stored, and shared that folder to Sonos on the network.  then i went back into Sonos and re-added my Music Library under Music Library Settings pointing to said shared folder.  that “may” have helped but not right away  my music just reappeared when i looked tuesday morning  it had been missing since i did the update on friday.

the tech had no idea why it reappeared, which is not exactly comforting

Just had a useless chat with sonos support. Same boilerplate b.s. The app is awesome and will get better in a few weeks. yeah, we really needed a new app for a sleep timer. I now have a house full of useless speakers.

After 3 long sessions with Apple and 2 with Sonos with not too much success I spoke with one of Sonos resellers who were most helpful and partly solved the problem. This company didn’t know about the problem until I phoned them this morning. They immediately investigated the problem with Sonos and found many people on Sonos Community with the same problem. Apparently it appears Sonos has released their new upgrade without full testing which has caused the problem with iTunes unable to merge with Sonos. Probably something to do with the release of their new headphones.

The suggestion is, if you have a Sonos Play 5 speaker you can connect it to your iMac or MacBook with a 3.5mm headphone cable. You can then play music from your iTunes library and the sound will play on this speaker. As you add additional speakers the sound will also play and all speakers will appear in the Sonos app and you can control them as normal. This was great news and today was the first day since last Sunday that I was once again able to play my music and not feel that my Sonos system was useless. Any Sonos speaker that has a headphone socket can be used. Apparently Sonos will be doing a new upgrade in approximately 2 weeks and hopefully we will all be able to get back to using our Sonos as before. So a couple of weeks to wait. Hope this helps. I presume this may also work with a PC.

Ugh - same problem with accessing the iTunes library.  I used to be able to find it in my library on the Sonos app but now. . . . . can’t find anything!  This is totally unacceptable.  I’m not a computer expert and just want to listen to my music without having to reconfigure my system or become a programmer. From what I see, it’s not getting fixed and there is no way to go back to the old app.  Tried to contact Sonos by phone but was advised I had a 50 minute wait.  What can we do????? C’mon Sonos, fix this!!!!!

This is beyond annoying and totally useless. In March, I was forced to upgrade from an old Connect to a Port because of an app update, and now the Port can’t do what I want it to do because I can’t access my own library on a NAS. Therefore, it is not fit for purpose and as that is a breach of my rights under UK consumer law I have tried to ask for my money back. Getting through to Sonos tough is harder than breaking into Fort Knox. The rest of the kit will get used in a limited fashion until I move again, at which point it is going on ebay - hopefully there will still be enough mugs around to buy it. Shambles

Ditto. What a * pain in the ass.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Same problem here.  My library is 150GB and like 20K songs.  So now I just can’t play it with my sonos system?  What the actual *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Any word from Sonos on the status of fixing this disaster? If I can’t play my iTunes library through my Sonos system then these speakers will just be expensive paperweights…..

So, i was able to get this working by going to my itunes music folder and making it a shared folder on my network, then going back into sonos and pointing to music library.

It would not work just pointing to the library without sharing it first.

Took about 3 hours for it to index the music library again…..