After the update this week, my Sonos can no longer access my iTunes Music Library.

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I am running Windows 10 and the music is all digital on both my C drive and the Cloud. After the update, now Sonos can no longer see/read my Apple Music Library. My whole system is now basically useless. I can bluetooth to my Move but … really? if that’s all i want to do I don’t need Sonos.This worked fine until the update. No warnings. Nothing. Just no longer works.

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Pighowee

Trending Lyricist I

Same problem here, all my music on pc and cannot access I tunes, tried to contact Sonos but bot cannot help and other avenues completely jammed up.

what can I do?

Was going to update amp but now thinking of changing to another system because this is awful.

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nik9669a

Senior Virtuoso

Local library search and play returns in June:

It has been suggested in other threads you can still instigate play if using a pc as your Sonos controller.

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CMurryAuthor

Trending Lyricist I

i have read from others it has something to do w permissions on the My Music path. but i tried to ensure those were R/W and it “said” it was indexing my music but after 20 hours, it was still just spinning. so now i’m waiting for Monday to try to get Sonos on the phone. we are having a party today so really sucks.

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CMurryAuthor

Trending Lyricist I

if i have to wait for june, this is the end of sonos for me.

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Towan66

Lyricist I

Same for me - can’t get the itunes link back whatever I try.

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Crawfam

Lyricist I

Like many of you, I discovered I’ve lost access to my music library and playlists on Sonos. I am not a music streamer, and only use Sonos to play from my music library. This app “upgrade” is a total and complete disaster. Sonos should have notified users that this was coming and provided an “opt out” from the upgrade. I see on their website they intend to correct this problem by mid-June. That is an unacceptable timeline given the thousands of users who are complaining about this. Restoring access to our music libraries and playlists should be Sonos’ highest priority. I too will junk my Sonos equipment if this is not fixed in June.

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rmillika

Contributor I

I have the same problem with a Windows 11 PC. My music is on an external hard drive and access is denied. Fortunately I have much of it on my phone and can listen in the car.

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Crosscut

Lyricist I

Can’t access my music library . This is farcical .I have thousands of songs there. I’m a working musician and rely on it. Surely this constitutes some consumer protection? The product is no longer” fit for purpose”. Come on Sonos, please rectify this , otherwise I’ll throw the whole lot out and start again with another service .

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