Enthusiast II

Answered

Trueplay brings stereo pair out of balance

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I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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AirgetlamAnswer

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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Airgetlam

@bockersjv thank you for that. I’m hoping others will do that as well, in order to provide multiple avenues of tracking down the specifics, and increase pressure on it being a severe issue. I suspect the anecdotal ‘I’m having this problem too’ aren’t sufficient.

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Bruce

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Jock Hunter

Trending Lyricist I

Same issue here. Pair of Sonos 5s in a stereo pair. Truplay results in left hand speaker being adjusted, but right hand speaker is quieter and muffled. Hopefully a fix is on its way as it used to be OK but not since last software update when I re-ran Truplay.

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Jock Hunter

Trending Lyricist I

I spoke with support about this. This is NOT a known issue. However, after running Trueplay for a pair of 5s in Stereo, I was advised to power off both speakers for 10 seconds and then power back on. Apparently this forces the paired speakers to share their settings and this appears to have worked for me.

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Cardwizard

Enthusiast I

I spoke with support about this. This is NOT a known issue. However, after running Trueplay for a pair of 5s in Stereo, I was advised to power off both speakers for 10 seconds and then power back on. Apparently this forces the paired speakers to share their settings and this appears to have worked for me.

I will see (listen) if that works, thanks

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Brianrh

Lyricist III

I spoke with support about this. This is NOT a known issue. However, after running Trueplay for a pair of 5s in Stereo, I was advised to power off both speakers for 10 seconds and then power back on. Apparently this forces the paired speakers to share their settings and this appears to have worked for me.

It didn’t work for me…
Maybe if they shared their settings, it shared the setting of the not-trueplayed speaker

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Cardwizard

Enthusiast I

I spoke with support about this. This is NOT a known issue. However, after running Trueplay for a pair of 5s in Stereo, I was advised to power off both speakers for 10 seconds and then power back on. Apparently this forces the paired speakers to share their settings and this appears to have worked for me.

It didn’t work for me…
Maybe if they shared their settings, it shared the setting of the not-trueplayed speaker

Did not work for me also

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bockersjv

Local Superstar

Nor me. This is utter rubbish. Without Trueplay my pair of 5s and sub sound terrible.

What I have found is that äfter Trueplay tuning the only way I can get the speakers to sound half decent again is to power them off. That gets them sounding half decent but trying Trueplay again and the issues return.

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bockersjv

Local Superstar

I spoke with support about this. This is NOT a known issue. However, after running Trueplay for a pair of 5s in Stereo, I was advised to power off both speakers for 10 seconds and then power back on. Apparently this forces the paired speakers to share their settings and this appears to have worked for me.

Jock, do you have a sub too?

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Zeek78Author

Enthusiast II

Strange that Sonos told me it was a known problem, and to others they say it’s not known. How on earth can they fix it if only a few of their employees know about this? Soon 3 months now. Not acceptable for this price range… I’m very disappointed ☹️

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bockersjv

Local Superstar

Me too! I even tried to get them to read this thread but they were unwilling to do so.

Instead they want me unsubscribe form the Beta programme, even though I’m not on any Beta activity, and try the speakers in another room, which is not a simple task.

So I moved the speakers to another room and they are still unbalanced with Trueplay on. The removal of the Sub makes no difference nor does factory resetting and nor does doing all the same in another room in my house. To balance the volume you need to set the right speaker to +4 on the balance slider. Even then the treble is greatly muted on the right channel.

I have a problem ticket open and shall be calling them later to add the above info.

Frustrating!

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