Enthusiast II

Answered

Trueplay brings stereo pair out of balance

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I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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AirgetlamAnswer

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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artem

Collaborator I

Strange that Sonos told me it was a known problem, and to others they say it’s not known. How on earth can they fix it if only a few of their employees know about this? Soon 3 months now. Not acceptable for this price range… I’m very disappointed ☹️

I have already contacted tech support several times, and each time they tell me that this problem is unknown. I have two Play 5 2nd gen and there is this problem, now I bought two Five and there is the same problem

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Sonos Arc / Sonos One XL x 2 / Sub gen 3 / Sonos Play 5 gen 2 x2 / Sonos Five x2/ Sonos Connect Amp gen 2 + Monitor Audio CP-CT380IDC x4 / Sonos Boost / LG B9 65" Oled / PS5

Zeek78Author

Enthusiast II

New software update to day. Anyone tried if it is fixed now?

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W

Woluwe

Lyricist III

Have updated & retuned and it’s made no difference.

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Zeek78Author

Enthusiast II

Have updated & retuned and it’s made no difference.

☹️

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artem

Collaborator I

I got tired of it and a week ago I put up for sale two Five’s and two Play:5 2nd gen. I'm tired of this, for several months the problems have not been fixed. I will never buy Sonos again.

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Sonos Arc / Sonos One XL x 2 / Sub gen 3 / Sonos Play 5 gen 2 x2 / Sonos Five x2/ Sonos Connect Amp gen 2 + Monitor Audio CP-CT380IDC x4 / Sonos Boost / LG B9 65" Oled / PS5

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Cardwizard

Enthusiast I

I got tired of it and a week ago I put up for sale two Five’s and two Play:5 2nd gen. I'm tired of this, for several months the problems have not been fixed. I will never buy Sonos again.

Change your signature 😉

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Zeek78Author

Enthusiast II

Very disappointing that Sonos don't prioritize their most expensive speaker. Been waiting for months and still they haven’t fixed something so critical as trueplay 😡

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B

Brianrh

Lyricist III

No. Still no luck. The right speaker does not get tuned. So the conclusion must be, that Sonos does not work in stereo.
No more Sonos products for me

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