I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻♂️ Anyway to fix this without using the balance control?
Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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