Enthusiast II

Answered

Trueplay brings stereo pair out of balance

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I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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AirgetlamAnswer

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

106rallye

You could try Trueplay again, but stay more at your preferred seating position.

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Zeek78Author

Enthusiast II

You could try Trueplay again, but stay more at your preferred seating position.

I have tried multiple times, with iphone 12 pro and my Ipad, but the results are always the same. Left speaker is louder then the right. Very annoying… If I turn off trueplay, they are back in balance 🤷🏻‍♂️

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Airgetlam

There might be value in engaging with Sonos customer support, after submitting a system diagnostic.

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Bruce

buzz

Grand Maestro

If you physically swap the FIVE’s, does the problem move with the speaker?

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Zeek78Author

Enthusiast II

If you physically swap the FIVE’s, does the problem move with the speaker?

No, it’s still the left speaker which is louder 🤷🏻‍♂️

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buzz

Grand Maestro

Is there anything odd about your room symmetry?

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Zeek78Author

Enthusiast II

Is there anything odd about your room symmetry?

I don’t think so, but it have a lot of windows 🤷🏻‍♂️

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D

ddimov

Lyricist II

This is an issue which everyone has I think. There was another thread about it. I have 2 x One’s in a stere pair and it is the same story. The right one is noticeable louder than the left one. When I toggle Trueplay on/off it goes back to normal but when I change to next song the problem is still there…. It is very annoying.

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Zeek78Author

Enthusiast II

This is an issue which everyone has I think. There was another thread about it. I have 2 x One’s in a stere pair and it is the same story. The right one is noticeable louder than the left one. When I toggle Trueplay on/off it goes back to normal but when I change to next song the problem is still there…. It is very annoying.

Thank you for letting me know. Wonder if Sonos is aware of it, and if there will be a fix?

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AirgetlamAnswer

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Translate

Bruce

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