Trueplay brings stereo pair out of balance

Forum|Forum|3 years ago
November 6, 2022
90 replies
4171 views

I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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Best answer by Airgetlam

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Show previous replies

Airgetlam

Have you supplied this hard data to Sonos in a diagnostic, and contacted them about it? They never tell us whether they’re working on something, much less if they can reproduce it, but providing them the information from your various systems might help them track it down. For what it’s worth, I’m not experiencing this issue on my various speakers.

Bruce

artem

Collaborator I

I also faced such a problem. And I was ready to buy other speakers because I thought my Play 5 was broken. I see that the problem appeared 2 months ago, and it is still not solved. I am very disappointed.

It's unbelievable. After several factory resets, one of the speakers stopped connecting. Now the phone is trying to connect to the Sonos Play5 WiFi network, but an error appears and an offer to connect via the Internet cable. Is WiFi broken now?

Sonos Arc / Sonos One XL x 2 / Sub gen 3 / Sonos Play 5 gen 2 x2 / Sonos Five x2/ Sonos Connect Amp gen 2 + Monitor Audio CP-CT380IDC x4 / Sonos Boost / LG B9 65" Oled / PS5

J

Jimish

Lyricist III

I have this issue too. Ones as rears with Arc and Sub Gen 3. Left rear often starts louder, however, if I toggle Trueplay on and off the issue is fixed, temporarily. It might play correctly for a couple of songs and then it will revert back. Even if I restart a song it will go bad again.
i only have the system a few days - typically, how long would such an issue take to resolve?

B

Brianrh

Lyricist III

I have the same issue with Sonos Five in stereo. If I unpair them, either one of them can be tuned with trueplay. But paired, only the left speaker

D

dillonmouton

Lyricist I

same here, brand new set of stereo Fives. with true play off left Five is slightly louder. with true play on eft Five is noticeably louder and treble happy while right Five is muffled. Sonos says they are unaware of the issue (USA) apparently have to call them later to escalate it. they initially claimed it was a network problem til they realized that my plethora of sonos products all connect and stream flawlessly. this is definitely a software issue that they need to work on

Sonos PlayBar, Sonos Sub Gen 2, Sonos One Gen 2 x3, Sonos Play:5 Gen 2, Sonos Five x6, Sonos Move x3

J

Jimish

Lyricist III

same here, brand new set of stereo Fives. with true play off left Five is slightly louder. with true play on eft Five is noticeably louder and treble happy while right Five is muffled. Sonos says they are unaware of the issue (USA) apparently have to call them later to escalate it. they initially claimed it was a network problem til they realized that my plethora of sonos products all connect and stream flawlessly. this is definitely a software issue that they need to work on

Looking forward to hearing how you get on. I will be following up too and will post findings. Just has to be software. Also, saw some similar incidents that were reported a couple of years ago on this forum.

S

Scott Eldo

Lyricist II

Same issue here with a stereo pair of Fives.

Glad I found this thread. Will be contacting Sonos support tomorrow to log the issue with them. Hopefully the more reports they get the quicker it will get fixed.