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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Rhonny
    Prodigy III
    June 3, 2024

    @Azure2303

    What issues are you having specifically? Why are you without music? You don’t explain.

    Edit: just seen you can’t access Apple Music playlists. What happens when you tap on Your Services / Apple Music. What isn’t showing up for you?

    Azure2303
    Lyricist I
    June 3, 2024

    All my Music is gone - Apple, Amazon, Spotify - Play Lists - Favorites

    And Sonos App won’t function for me to rebuild.  

    Sonos Favorites Screen - UNABLE TO LOAD CONTENT

    Sonos Play Lists - UNABLE TO LOAD CONTENT

    Purchased a Move 2 to add to my system and received on Saturday and App even register to activiate.  I’m returning it today!  

    The only music I can play is an Apple Play List that was in the Queue Playing when everything else in the App crashed.

    I would love to return all my SONOs equipment for a full refund and replace with a system that works.

    And after waiting almost an hour for a Tech this morning I got disconnected and no recall from the Tech that had all my infomation.

    I feel sorry for the Tech’s answering the calls - it has to be a nightmare.

     

      Azure2303
      Lyricist I
      June 3, 2024

      Go to Services and try to upload anything to your Music and you will get a “Something Went Wrong”

      Just like to try to install a new speaker:

      Follow the Add Device do the “process” and find that “THE PRODUCT ISN’T REGISTERED” 

      Next Step “FIX IT” 

      And you continue the cycle - the new speaker is useless at this point in time.

      As is the rest of my Sonos System

      BrianJG
      Enthusiast II
      June 3, 2024

      I bought SONOS specifically to play my own music library, not for streaming services. If they are no longer supporting the capability to have your own music library, then SONOS needs to buy back my equipment so I can invest in a system that does. 

      https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

      Coming soon

      • Continued improvements to navigation for visually-impaired customers: mid-June
      • Adding to queue and playing next: early June
      • Sleep timer: mid-June
      • Local music library search and playback: mid-June
      • Update WiFi settings: mid-June
      • Snooze alarms: TBD

      I just cannot understand why they took away a key feature, which I would presume is used by the vast majority of their customers, to launch a flawed update, then try to say it’s a pending feature. They needed to get it right before launching a massive overhaul of the system. 

      jgatie
      jgatie
      June 3, 2024

      I just cannot understand why they took away a key feature, which I would presume is used by the vast majority of their customers, to launch a flawed update, then try to say it’s a pending feature. They needed to get it right before launching a massive overhaul of the system. 

       

      They actually didn’t “take away” anything.  Since the new app was done from scratch, the things that are missing weren’t taken away, they just weren’t finished yet.  Does it matter?  Only for context, but sometimes context matters.

        Rhonny
        Prodigy III
        June 3, 2024

        Effectively, what Sonos has done is knock down a pretty decent building, and while the rebuilding is still taking place, they have re-opened it to the public with the scaffolding up, and with the most used areas (like the cafe and toilets) still closed off.

        Whether the building will look any good when finished remains to be seen. 

          BVRBVR
          Contributor I
          June 3, 2024

          I just cannot understand why they took away a key feature, which I would presume is used by the vast majority of their customers, to launch a flawed update, then try to say it’s a pending feature. They needed to get it right before launching a massive overhaul of the system. 

           

          They actually didn’t “take away” anything.  Since the new app was done from scratch, the things that are missing weren’t taken away, they just weren’t finished yet.  Does it matter?  Only for context, but sometimes context matters.

          I think he’s comparing the features in the S2 version 16 app to the S2 version 80 app that I believe was considered an update. At least from an end user viewpoint it got on my phone as an update to my existing app.

            BrianJG
            Enthusiast II
            June 3, 2024

            I just cannot understand why they took away a key feature, which I would presume is used by the vast majority of their customers, to launch a flawed update, then try to say it’s a pending feature. They needed to get it right before launching a massive overhaul of the system. 

             

            They actually didn’t “take away” anything.  Since the new app was done from scratch, the things that are missing weren’t taken away, they just weren’t finished yet.  Does it matter?  Only for context, but sometimes context matters.

            They did take it away - people are not able to play their own music, which has always been a feature of SONOS since the beginning. They deprecated a feature that customers have been using for years.  As I said, they need to get this right before launching the new app. This whole mess could have been avoided if they just waited until the app was ready instead of sending it out piecemeal.  It makes SONOS look amateur. 

              jgatie
              jgatie
              June 3, 2024

              They did take it away - people are not able to play their own music, which has always been a feature of SONOS since the beginning. They deprecated a feature that customers have been using for years.  As I said, they need to get this right before launching the new app. This whole mess could have been avoided if they just waited until the app was ready instead of sending it out piecemeal.  It makes SONOS look amateur. 

               

              Plenty of people can play their own music, nothing has changed about that.  What 90% of the people who can’t see/play their own music are experiencing is Sonos no longer supports SMB v1 due to (questionable) security issues.  Once one follows the steps to stop using SMB v1, the library is accessible from the new app.  The queue features, indexing, and search are only available from the PC/Mac app, but the library is there (and Sonos has promised to restore the queue and search features by the end of this month).

              So although the app is a disaster, and I agree it shouldn’t have been released, all the silly FUD about Sonos no longer supporting local libraries is pure bunk.  

                Gmjh2
                Listener
                June 3, 2024

                True play refuses to go past “begin tuning”, locks app. I have paybase, sub2, one sl and one 1st gen as surround. No sounds. Just stops here. I’m on the latest version of sonos app on iPad.

                 

                Trueplay is a known issue. It will be fixed, maybe in the next couple of updates over the coming week or two.

                Is it a known issue? They don’t seem to have mentioned it in any future update for a long time. Got a brand-new beam generation two and it’s also stuck at begin tuning. but most people seem to be talking about queues and SMBs et cetera. I haven’t seen anybody other than this post mention true play being broken for a while

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