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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Steve1958
    Contributor I
    June 2, 2024

    The Sonos company website boasts that on April 23, 2024 Sonos introduced a new application that “completely reimagined” an user’s experience.

    I agree with this PR statement. I never imagined that a software release could create so many unhappy customers. 

    I'm listening to a playlist that I cannot see or amend. It took a few goes to get it to play. I cannot add amend or reorder it is I can't see it. The volume on speakers that I can hear are on zero according to the app. Its pure rubbish!

     

      John Guarr
      John Guarr
      Enthusiast II
      June 2, 2024

      I initially came to this Sonos community website hoping to find how to restore my iTunes songs to my Sonos system. After several weeks of reading the hopeful suggestions, comments and criticism it appears that the Sonos company’s product development has created a mess that will take time and money to correct IF company management thinks the effort is important. Whether or not Sonos makes the repairs needed will depend on if executive management thinks the effort makes profit and loss sense. 

      My strong suggestion music fans with disrupted a Sonos system is to write the chairman of the board with your thoughts. His name and address are below.

      Mr. Julius Genachowski

      Chairman Board of Directors

      Sonos Corporation Inc.

      614 Chapala Street

      Santa Barbara, CA 93101   

       

      That would require writing an actual letter, putting a stamp on it, and mailing it away.  Why do that when you can post endlessly useless tirades and idle threats on here? 

      Oh @jgatie, still the bully in the room after all these years.  If you don’t like the complaints/remarks in most of the forums, just take a break and stop reading them.  

       

      That’s funny, I have taken a break for a while but we all need to help each other and that is why I am back. I did work yesterday with a nice Sonos Tech. He helped me on a lot of small issues and got me to understand about the SMB2 protocol and after I got off the phone with him, I was able to move my music library from an older NAS drive onto a Western Digital My Cloud which does support the SMB2 protocol and managed to get most of my music back. Even most of my playlists which I think are stored in memory on most or some of the Sonos devices. The Windows version of the app is called S2 version 16.2 and it is okay, but very slow populating the songs in my playlists. The iOS version is very difficult to use and needs some work. I can’t figure out how to tell what version I currently have installed. I just tried chatting with them but got disconnected. There is no menu that I can find in the IOS app. I’ll call Sonos tomorrow. 

      I initially came to this Sonos community website hoping to find how to restore my iTunes songs to my Sonos system. After several weeks of reading the hopeful suggestions, comments and criticism it appears that the Sonos company’s product development has created a mess that will take time and money to correct IF company management thinks the effort is important. Whether or not Sonos makes the repairs needed will depend on if executive management thinks the effort makes profit and loss sense. 

      My strong suggestion music fans with disrupted a Sonos system is to write the chairman of the board with your thoughts. His name and address are below.

      Mr. Julius Genachowski

      Chairman Board of Directors

      Sonos Corporation Inc.

      614 Chapala Street

      Santa Barbara, CA 93101   

       

      That would require writing an actual letter, putting a stamp on it, and mailing it away.  Why do that when you can post endlessly useless tirades and idle threats on here? 

      Oh @jgatie, still the bully in the room after all these years.  If you don’t like the complaints/remarks in most of the forums, just take a break and stop reading them.  

       

      That’s funny, I have taken a break for a while but we all need to help each other and that is why I am back. I did work yesterday with a nice Sonos Tech. He helped me on a lot of small issues and got me to understand about the SMB2 protocol and after I got off the phone with him, I was able to move my music library from an older NAS drive onto a Western Digital My Cloud which does support the SMB2 protocol and managed to get most of my music back. Even most of my playlists which I think are stored in memory on most or some of the Sonos devices. The Windows version of the app is called S2 version 16.2 and it is okay, but very slow. The iOS version is very difficult to use and needs some work. I can’t figure out how to tell what version I currently have installed. I just tried chatting with them but got disconnected. There is no menu that I can find in the IOS app. I’ll call Sonos tomorrow. 

       

      Anonymous
      June 2, 2024

      I’m on S1 with my (fully functioning 😇) system and bought two era 100’s today.

      But when I wanted to add them to my system I’m forced to update the firmware and to use the new app.

      That was all before i did some research about the new app and I’m glad I did so.

      I guess I better return those era 100’s because I won’t risk ruining my system. 👎

       

        John Guarr
        John Guarr
        Enthusiast II
        June 2, 2024

        I’m on S1 with my (fully functioning 😇) system and bought two era 100’s today.

        But when I wanted to add them to my system I’m forced to update the firmware and to use the new app.

        That was all before i did some research about the new app and I’m glad I did so.

        I guess I better return those era 100’s because I won’t risk ruining my system. 👎

         

        Yes, I definitely would not buy anything new to add to your existing system until everything is stable and fixed. And if Sonos Management would realize this by connecting the dots they would put more pressure on their coders to get everything working. 

          Steve1958
          Contributor I
          June 2, 2024

          I’m on S1 with my (fully functioning 😇) system and bought two era 100’s today.

          But when I wanted to add them to my system I’m forced to update the firmware and to use the new app.

          That was all before i did some research about the new app and I’m glad I did so.

          I guess I better return those era 100’s because I won’t risk ruining my system. 👎

           

          Yes, I definitely would not buy anything new to add to your existing system until everything is stable and fixed. And if Sonos Management would realize this by connecting the dots they would put more pressure on their coders to get everything working. 

          Yep. The system is broken. I'm listening to my playlist but can't see what is in the queue or interact with it. Volume is set to zero according to the app but its not as I can hear the songs. What a disaster.

            Miami
            Trending Lyricist I
            June 2, 2024

            True play refuses to go past “begin tuning”, locks app. I have paybase, sub2, one sl and one 1st gen as surround. No sounds. Just stops here. I’m on the latest version of sonos app on iPad.

             

              Rhonny
              Prodigy III
              June 2, 2024

              True play refuses to go past “begin tuning”, locks app. I have paybase, sub2, one sl and one 1st gen as surround. No sounds. Just stops here. I’m on the latest version of sonos app on iPad.

               

              Trueplay is a known issue. It will be fixed, maybe in the next couple of updates over the coming week or two.

              BrianJG
              Enthusiast II
              June 3, 2024

              I bought SONOS specifically to play my own music library, not for streaming services. If they are no longer supporting the capability to have your own music library, then SONOS needs to buy back my equipment so I can invest in a system that does. 

                jgatie
                jgatie
                June 3, 2024

                I bought SONOS specifically to play my own music library, not for streaming services. If they are no longer supporting the capability to have your own music library, then SONOS needs to buy back my equipment so I can invest in a system that does. 

                https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

                Coming soon

                • Continued improvements to navigation for visually-impaired customers: mid-June
                • Adding to queue and playing next: early June
                • Sleep timer: mid-June
                • Local music library search and playback: mid-June
                • Update WiFi settings: mid-June
                • Snooze alarms: TBD
                  Azure2303
                  Lyricist I
                  June 3, 2024

                  How many millions or billions of dollars of Sonos Products aren’t working because of this Sonos Debacle?

                  How may of us devoted Sonos users upgraded to the new May 6 toted for months to be a Super App only to spend hours trying to figure out what we did wrong - then discovering that it the Sonos Upgraded APP created the issues and we can’t go back to the old APP

                  Then Sonos blames APPLE MUSIC and after hours of consulting with APPLE discover it is not an Apple Issue.

                  Waited on phone for support for almost an hour.  Tech says update coming in a month - which likely means the end of summer.

                  Told tech being without music for a month is like being without my cell phone.

                  SONOS NYSE SHOULD SEE A DIVE IN THEIR STOCK SOON!

                   

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