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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    R11111
    Avid Listener
    June 3, 2024

    I STRONGLY RECOMMEND that everyone who hates the app update write 1 review every day that says DON'T BUY SONOS until they let us have the old app back.  They'll probably act pretty quickly.  6-3-24

      BrianJG
      Enthusiast II
      June 3, 2024

      They did take it away - people are not able to play their own music, which has always been a feature of SONOS since the beginning. They deprecated a feature that customers have been using for years.  As I said, they need to get this right before launching the new app. This whole mess could have been avoided if they just waited until the app was ready instead of sending it out piecemeal.  It makes SONOS look amateur. 

       

      Plenty of people can play their own music, nothing has changed about that.  What 90% of the people who can’t see/play their own music are experiencing is Sonos no longer supports SMB v1 due to (questionable) security issues.  Once one follows the steps to stop using SMB v1, the library is accessible from the new app.  The queue features, indexing, and search are only available from the PC/Mac app, but the library is there (and Sonos has promised to restore the queue and search features by the end of this month).

      So although the app is a disaster, and I agree it shouldn’t have been released, all the silly FUD about Sonos no longer supporting local libraries is pure bunk.  

      It is not bunk or FUD. Like many other users who have tried to update their settings, we all keep getting the same 913 error over and over. If you read the feed, you will see how many people spent hours on the phone, waiting for tech support just to be told they have to wait for an update. 

      skullc
      skullc
      Prodigy III
      June 3, 2024

      I STRONGLY RECOMMEND that everyone who hates the app update write 1 review every day that says DON'T BUY SONOS until they let us have the old app back.  They'll probably act pretty quickly.  6-3-24

      Doubt it tbh

      i am fortunate enough that I didn’t upgrade my application or firmware as I thought things might go wrong due to the beta testing email I received 

      it was for a web based application which I wasn’t interested in as I have had experiences of using those in the past 

      thankfully I have dodged all the issues that people have had gl with your system 

      Network= livewire cpe pro 3 +eero 6 pro wireless
      jennydeione
      June 3, 2024

      They did take it away - people are not able to play their own music, which has always been a feature of SONOS since the beginning. They deprecated a feature that customers have been using for years.  As I said, they need to get this right before launching the new app. This whole mess could have been avoided if they just waited until the app was ready instead of sending it out piecemeal.  It makes SONOS look amateur. 

       

      Plenty of people can play their own music, nothing has changed about that.  What 90% of the people who can’t see/play their own music are experiencing is Sonos no longer supports SMB v1 due to (questionable) security issues.  Once one follows the steps to stop using SMB v1, the library is accessible from the new app.  The queue features, indexing, and search are only available from the PC/Mac app, but the library is there (and Sonos has promised to restore the queue and search features by the end of this month).

      So although the app is a disaster, and I agree it shouldn’t have been released, all the silly FUD about Sonos no longer supporting local libraries is pure bunk.  

       

      So in that case why do they list the following above :

      Coming soon

      • Continued improvements to navigation for visually-impaired customers: mid-June
      • Adding to queue and playing next: early June
      • Sleep timer: mid-June
      • Local music library search and playback: mid-June
      • Update WiFi settings: mid-June
      • Snooze alarms: TBD

      The playback part would seem to indicate that it is missing and when I updated (my system uses SMB 2.0 or 3) the Q was seen but would play 1 song at a time over and over again (regardless, if an album was added in one go to the Q). No ability to do anything except replace whole the Q anytime. So you can see the library, as long as you don’t wish to actually use it, you’re all good!

      jgatie
      jgatie
      June 3, 2024

       

      So in that case why do they list the following above :

      Coming soon

      • Continued improvements to navigation for visually-impaired customers: mid-June
      • Adding to queue and playing next: early June
      • Sleep timer: mid-June
      • Local music library search and playback: mid-June
      • Update WiFi settings: mid-June
      • Snooze alarms: TBD

      The playback part would seem to indicate that it is missing and when I updated (my system uses SMB 2.0 or 3) the Q was seen but would play 1 song at a time over and over again (regardless, if an album was added in one go to the Q). No ability to do anything except replace whole the Q anytime. So you can see the library, as long as you don’t wish to actually use it, you’re all good!

       

      Not the case at all.  I don’t know what the “playback” is referring to, but here’s proof it works in the new app:

      Music library listed and visible:

       

       

      Track playing from Music Library (circled in red):

       

       

      As to the queue features missing, nobody claimed they weren’t.  And nobody is claiming everyone has gotten it to work.  But the Music Library has NOT been “taken away” from the new app, which is what was stated. 

        jgatie
        jgatie
        June 3, 2024

        It is not bunk or FUD. Like many other users who have tried to update their settings, we all keep getting the same 913 error over and over. If you read the feed, you will see how many people spent hours on the phone, waiting for tech support just to be told they have to wait for an update. 

         

        Just because some people have been unable to get it working (for whatever reason), has no bearing on if the function has been “taken away”.  It was not taken away.  Some may find it more difficult to get it working than others, but definitively stating they removed the ability when most have been able to get it working is the very definition of FUD. 

          jennydeione
          June 3, 2024

           

          So in that case why do they list the following above :

          Coming soon

          • Continued improvements to navigation for visually-impaired customers: mid-June
          • Adding to queue and playing next: early June
          • Sleep timer: mid-June
          • Local music library search and playback: mid-June
          • Update WiFi settings: mid-June
          • Snooze alarms: TBD

          The playback part would seem to indicate that it is missing and when I updated (my system uses SMB 2.0 or 3) the Q was seen but would play 1 song at a time over and over again (regardless, if an album was added in one go to the Q). No ability to do anything except replace whole the Q anytime. So you can see the library, as long as you don’t wish to actually use it, you’re all good!

           

          Not the case at all.  I don’t know what the “playback” is referring to, but here’s proof it works in the new app:

          Music library listed and visible:

           

           

          Track playing from Music Library (circled in red):

           

           

          As to the queue features missing, nobody claimed they weren’t.  But the Music Library has NOT been eliminated from the new app, which is what people are saying. 

           

          and the second track in that album plays after track 1 finishes ? without you having to do anything ?

          stevegittleman
          Lyricist I
          June 3, 2024

          I have:

          A playbar, 3-Beams, 4-5’s, 2-Era 100’s, a Sub, 2-Roams and 10-1’s.  I have Sonos speakers in every room in my house...even the hallway. When they work, I L-O-V-E them.  Now...all of them are unusable.  How embarrassing.

          I have hours and hours on hold.  Hours spent with level one techs, and  level two techs.  Tomorrow I have an appointment with a level three tech.

          The S2 app was the whole thing.  This new app….How embarrassing.

          I put all of my eggs in one basket.  What a mistake.  I had such high hopes.

          Cheers!

           

           

           

          jgatie
          jgatie
          June 3, 2024

           

          and the second track in that album plays after track 1 finishes ? without you having to do anything ?

          If you add the whole album, yes (and I hated the new queue style that added everything from a track on, but I understand that’s subjective);

           

          So look, the app is awful.  There’s no excuse for leaving off basic functions.  However, there’s also no need to exaggerate or misrepresent what is there (or why some can/can’t use it).  Sonos didn’t take away local libraries.  They aren’t forcing you into streaming in order to increase revenue they don’t even get from streaming.  They aren’t selling your data (or preparing to sell your data). 

          They released a half-baked crappy app before it was done in order to keep their promise to investors that headphones would be released by end of fiscal year.  It was a customer screwing decision to please investors.  That’s all.  Some people (and their many sock puppets) are here to set things on fire and watch them burn. Don’t buy into it, don’t feed the flames. 

            BrianJG
            Enthusiast II
            June 3, 2024

             

            So in that case why do they list the following above :

            Coming soon

            • Continued improvements to navigation for visually-impaired customers: mid-June
            • Adding to queue and playing next: early June
            • Sleep timer: mid-June
            • Local music library search and playback: mid-June
            • Update WiFi settings: mid-June
            • Snooze alarms: TBD

            The playback part would seem to indicate that it is missing and when I updated (my system uses SMB 2.0 or 3) the Q was seen but would play 1 song at a time over and over again (regardless, if an album was added in one go to the Q). No ability to do anything except replace whole the Q anytime. So you can see the library, as long as you don’t wish to actually use it, you’re all good!

             

            Not the case at all.  I don’t know what the “playback” is referring to, but here’s proof it works in the new app:

            Music library listed and visible:

             

             

            Track playing from Music Library (circled in red):

             

             

            As to the queue features missing, nobody claimed they weren’t.  And nobody is claiming everyone has gotten it to work.  But the Music Library has NOT been “taken away” from the new app, which is what was stated. 

            Your personal experience on your personal device doesn’t mean anything.  Like many other users here searching for answers, it is not working on all devices. You’re being pedantic and obtuse. You can say it wasn’t “taken away” but it is “not available” when “it was previously available” so it has been “taken away from the list of available features”. 

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