Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156772 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

L

LJG777

@LJG777,

Also in the desktop controller App, under the Alarms section, does the time/date show correctly for your Sonos system?

Yes it shows the correct time….

L

LJG777

@LJG777,

If you have a PC/MAC - you can likely correct your system time with Sonos Controller Desktop App. Maybe that will resolve your date/time issue🤔?

Ok I’ll try that - I have a MAC - so should I open the WebApp - or the MacOS app?

@Ken_Griffiths - Couldn’t find a way to change the date time, FYI - this is what my app looks like...you can see Sonos Voice Control added - but when I click ‘ add a voice assistant’….

I get this sayin Alexa is already added (which it isn’t as it would appear in the above list)

What’s odd in your App screenshot @LJG777 is the Alexa assistant is showing as though it has already been added to your speaker - just wondering if you have some kind of corrupt install in your case. Have the Sonos support staff commented on that issue when you spoke to them previously?

Both speakers came with Alexa and have worked fine for years - I have tried every fix under the sun myself - but when I contacted support they immediately said it was a known issue - ie the date/time needing to be added to the new app…….

zquestz

Avid Listener

Giving dates means nothing if you don’t actually adhere to them. My Android app in the Play Store hasn’t had a new release since the 17th…

This means your first two dates were completely missed.

We beg you, please provide the old app experience back. Many of us are having significant issues since the update and have spent thousands on our Sonos setups. I don’t want to wait a month for my audio system to work reliably again.

S

Si_G

Renowned Listener

As has been said by lot’s of other posts, this upgrade is a backward step for many and you should have the old version available for those of us who have lost the functionality that we use.

In particular, we now have alarms coming on that we can’t turn off, I can’t use the sleep timer function that I relied on, I can’t see the battery percentage remaining on my Roam and Playlist are harder to find. By the way adding a notification when the Roam battery goes below 20% would be helpful.

The new App is slow and doesn’t always work first time. Give us an alternative.

C

Case1976

This update turned a perfectly fine home sound solution - across spotify, a local music library and internet radio via TuneIn - much less enjoyable.

Falling asleep to calm music and knowing the music will automatically switch off? Gone. (not going to get out of bed, onto the laptop just to set the auto-off timer).

Easily looking up some music in my local music library? Gone.

Trust in a SONOS to provide a solid and trustworthy approach to updates of products? Completely vanished. The approach taken gives the impression of arrogance and incompentence; I’m moving house soon and SONOS was basically a made decision to put into it.
Now, I don’t know yet what I will put into it, but SONOS won’t be it.

I

IvPo

Enthusiast II

I’m paying for a Sonos Radio subscription but the app has me stuck in a reauthorize loop. When will you fix that? Will I get a refund for the service I’m paying for that I can’t use?

Just switch to Deezer. It's what Sonos Radio uses in the background anyway. The Deezer app works fine. You can even create and edit playlists there.

John Guarr

Enthusiast II

Keith from Sonos - I just don’t know how you can speak of the new app like nothing happened. Available Now - NO MUSIC!!!! That’s what’s going on. When the hell are you going to fix that???? I sit in the Living Room and want to hear some music, but I can’t play anything. I don’t know how my Beam Soundbar and two Play Ones are still working off my TV. I guess you haven’t figured out a way to break that yet.

What makes you think Keith has any say in the decisions made, or is in charge of fixing (or breaking) anything? In our zeal to dump on Sonos the company, let’s not lose our humanity by abusing actual people. Especially those who by the very nature of their jobs have to tow the company line and always deal with you in a professional manner. Let’s give them the same courtesy, huh?

?????

U

Unthanks

Lyricist I

Judging by the response from Sonos I don’t actually think anyone there is reading these comments 🙁

jgatie

Judging by the response from Sonos I don’t actually think anyone there is reading these comments 🙁

Since this is a user’s forum, Sonos rarely participates. However, this is a thread started by Sonos and the official response is in the very first page of this thread.

U

Unthanks

Lyricist I

That response is exactly what I’m talking about 🫣

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