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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

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    jgatie
    jgatie
    May 29, 2024

    That response is exactly what I’m talking about 🫣

     

    What were you expecting?  An apology?  Not coming, the lawyers will see to that.  A rollback to the old app?  No way that’s happening, they released the new one to support the headphones, and bet the farm that they could weather the storm of the buggy and incomplete app in order to get the income from the new hardware in this fiscal year.  If they rollback to the old app that doesn’t support headphones, they lose in the PR department and they lose the headphone sales.  So that release schedule is all you are getting.  As an aside, they seem to be meeting the schedule, so you can use that to decide whether you want to wait for the fixes, or dump Sonos and go somewhere else.  

      JustSomeGuy
      Enthusiast I
      May 29, 2024

      I’m paying for a Sonos Radio subscription but the app has me stuck in a reauthorize loop. When will you fix that? Will I get a refund for the service I’m paying for that I can’t use?

      Just switch to Deezer. It's what Sonos Radio uses in the background anyway. The Deezer app works fine. You can even create and edit playlists there.

      Deezer might work fine for you, but that's not a universal experience. Haven't been able to get Deezer to load and I've tried everything, including downgrading from a Family subscription in case Sonos was having trouble with multiple accounts.

      Have a ticket open with Sonos, but now I'm supposed to call back so they can access my system. Except, I have to do it when (a) their support lines are open (I work, and they run on Eastern time) and (b) I have the time to wait on hold.

      So, in the interim, I'm limited to using Deezer in the car and at work (after buying desktop speakers and ditching my Sonos - but I've got too many at home to just start over). That said, Sonos inspired me to pick up a pair of Focals for the plane, which I can also use around the house, although I've been finding it's easier to steam Deezer over my Pixel phone at breakfast, etc.

      This has been a heads-up for me on the risk of going all-in on a product that is wholly-dependent on the seller for ongoing support.

       

      * Edited to (a) add a pic and (b) my gym as another place where I'm streaming Flac files to my Pixel.

      Greenland
      Prodigy I
      May 29, 2024

      FUTURE FEATURE UPDATES

      WHAT'S MISSING FROM THE S2 UPDATE

       

      ​​​Here are some features which would add real value to the new S2 (available in other systems) 

      1  Move, copy or swap Queue from one player to another player

      2.  Enhanced metadata including artwork (track change) for Now Playing

      3.  Artist & Music info (including lyrics)

      4.  any more? 

      🎵 First We Take Manhattan Then Berlin 🎵
      John Guarr
      John Guarr
      Enthusiast II
      May 29, 2024

      Keith from Sonos - I just don’t know how you can speak of the new app like nothing happened.  Available Now - NO MUSIC!!!!   That’s what’s going on. When the hell are you going to fix that????  I sit in the Living Room and want to hear some music, but I can’t play anything.  I don’t know how my Beam Soundbar and two Play Ones are still working off my TV.  I guess you haven’t figured out a way to break that yet. 

       

       

       

      What makes you think Keith has any say in the decisions made, or is in charge of fixing (or breaking) anything? In our zeal to dump on Sonos the company, let’s not lose our humanity by abusing actual people.  Especially those who by the very nature of their jobs have to tow the company line and always deal with you in a professional manner.  Let’s give them the same courtesy, huh?

      Okay there is no sense in checking in with this group and hear all this complaining. It just wants me to take a Xanax.
      I’ve been getting emails from this group that someone has a reply to my last response and that is what brings me back. My big question is how will I know when I can listen to my music again?  I can’t get into the app, which would normally tell me there’s an update pending (and actually I don’t want to keep going into the app and be reminded of all my speakers sitting quietly collecting dust). So how will I know when to try it again?  
      What is really strange is that last evening during the Rangers game I kept hearing Rap music and kept thinking it was my neighbors next door but upon making a trip into the Kitchen to let my dog out I realized it was coming from my Kitchen Play One. It’s a good thing Alexa was still on line and stopped playing when I commanded her. So what’s that all about. I would never listen to Rap.  

        Greenland
        Prodigy I
        May 29, 2024

        Missing from the upcoming updates timetable was/is the stealthy insertion of a Headphone option which insinuated itself a couple of days ago.  SUPER useful & will be well received by users, I'm certain.

        Queue management? Nah

        Music Libraries? Nah

        Headphones (sonos only)? Yeah! 

        🎵 First We Take Manhattan Then Berlin 🎵
          Rhonny
          Prodigy III
          May 29, 2024

          Okay, people! Sonos app update 80.01.30 now available in the iOS App Store…

           

          Let’s take a look!! 😳

          Greenland
          Prodigy I
          May 29, 2024

          Okay, people! Sonos app update 80.01.30 now available in the iOS App Store…

           

          Let’s take a look!! 😳

          Do report back, please! 

          🎵 First We Take Manhattan Then Berlin 🎵
            Rhonny
            Prodigy III
            May 29, 2024

            Okay, people! Sonos app update 80.01.30 now available in the iOS App Store…

             

            Let’s take a look!! 😳

            Do report back, please! 

             

            Not a great deal of change for my setup (not a particularly significant update...), although it might allow some people’s hardware to get back online for those struggling to connect:

             

            “Bug fixes and improved performance. 

            Fixed issues encountered when adding a product that is running older software.

            Fixed an issue where VoiceOver could not toggle switches in settings.”

             

            EDIT: The app feels faster to load thumbnails? My imagination or real?

              rayansb
              Contributor I
              May 29, 2024

              I'm done with Sonos. I have spent thousands of dollars on your products and the new app has done it. Once my speakers and soundbars are obsolete I'm moving on. This is a cockup of the highest order and it is telling of how Sonos views its customers. We just healed from the S1/S2 debacle and now we have to deal with this. I'm done. 

                Greenland
                Prodigy I
                May 29, 2024

                Okay, people! Sonos app update 80.01.30 now available in the iOS App Store…

                 

                Let’s take a look!! 😳

                Do report back, please! 

                 

                Not a great deal of change for my setup (not a particularly significant update...), although it might allow some people’s hardware to get back online for those struggling to connect:

                 

                “Bug fixes and improved performance. 

                Fixed issues encountered when adding a product that is running older software.

                Fixed an issue where VoiceOver could not toggle switches in settings.”

                 

                EDIT: The app feels faster to load thumbnails? My imagination or real?

                Thanks for the info. 

                🎵 First We Take Manhattan Then Berlin 🎵
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